While Global Capability Centers (GCCs) are rapidly expanding in India, securing and retaining niche talent, creating a pipeline of readily available talent with new emerging skills, and fostering talent for global leadership roles, continue to remain as significant hurdles.
According to a Nasscom and KPMG India report, titled “GCCs in India: Building resilience for sustainable growth”, more than 72% of leaders at GCCs consider talent management to be a crucial priority.
Shalini Pillay, India leader – Global Capability Centres at KPMG, said, “Talent management continues to be a strategic priority as GCCs expand, reflecting the growing need to harness high-value digital skills effectively”.
India hosts about 1,580 GCCs, and as many as 10 new GCCs were added just in the final quarter of calendar year 2023. Going forward, the country is expected to host over 1,900 GCCs by 2025, which will drive the market size to approximately $60 billion, aided by increasing engagement with cutting-edge technologies such as data analytics, generative AI, and cloud computing, the report said.
The report notes that GCCs are adopting innovative workforce strategies like hire-build-scale, borrow-augment & co-create to meet their short-term and long-term objectives, to retain talent. GCCs are also adopting a holistic approach to ensure a consistent supply of skilled professionals prepared for current and future business demands. This includes focusing on talent demand forecasting and establishing a robust talent pipeline, the report said.
The report also highlighted that as GCCs in the country are advancing up the value chain there is an increasing demand for advanced digital skills in areas such as automation architecture, cloud development, AI/Machine Learning, and Data Science.
“GCCs must navigate the complexities of the modern business landscape by adopting new technologies and enhancing their operational models,” stated Achyuta Ghosh, senior director and head – Insights at Nasscom.
“For companies looking to succeed in the age of generative AI and advanced technologies, GCCs offer a clear path to scaling reinvention and unlocking unprecedented business value,” Sandeep Dutta, lead for India Business at Accenture,said.
The report also identifies key areas of focus for GCCs such as- navigating regulatory landscapes, and addressing concentration concerns.
GCCs expanding but talent retention a challenge: Nasscom-KPMG report
The report also identifies key areas of focus for GCCs such as- navigating regulatory landscapes, and addressing concentration concerns.
