The ‘scratchgate’ controversy on the iPhone 17 Pro and iPhone 17 Pro Max has led many to reconsider their thoughts on purchasing these ultra-expensive and brand-new phones. While the initial speculations pointed fingers at the seemingly less durable aluminium frame, which was brought in to replace Titanium on the Pro models, the chatter on the internet forced Apple to come up with a response.
Apple has now officially responded to reports of scuff marks observed on the new iPhone 17 Pro and iPhone 17 Pro Max units on display across its retail stores. Contrary to the initial rumours, Apple says that the culprit is the charging technology that is meant to power these display units. The phones are not at fault, thus assuring existing buyers and potential customers that these iPhone 17 Pro models are designed to withstand abuse.
iPhone 17 Pro getting scratched due to MagSafe
The company stated on Wednesday that the visible blemishes on the display units of the iPhone 17 Pro and iPhone 17 Pro Max units are a result of “material transfer from worn MagSafe charging stands” used in the demonstration areas, rather than a fundamental flaw in the device’s durability.
The scuffs and blemishes are described as deposits of foreign material — a transfer from the deteriorated MagSafe stand surface to the phone’s back glass. The company says that these marks are easily removable with cleaning, and a directive is being issued to Apple Stores to address the issue immediately. Apple also noted that other models, including the iPhone 16, have experienced similar “material transfer” issues when placed on the same worn stands, suggesting the problem is with the charging hardware’s maintenance, not the phone’s design.
Additionally, there are questions regarding the durability of the camera plateau on the iPhone 17 Pro models. Independent scratch tests have suggested that the edges of the camera housing may be vulnerable to scuffing. Apple has addressed this by stating that the edges share similar characteristics to the aluminum cases used on previously launched devices like the MacBook. While the components undergo rigorous pre-release testing for durability, Apple concedes that users may see expected levels of “normal wear and tear”, including small abrasions, over time.
Hence, these iPhone 17 Pro models may be prone to scratches over a prolonged period of use. Keep that in mind prior to splurging on the Pro models.
How to keep iPhone 17 Pro, Pro Max free of scratches?
While the obvious answer is to avoid exposing it to elements, it is always wise to use a thick protective case to keep the rear of the body out of harm’s way. Using an aftermarket cover that takes care of the ‘camera plateau’ will be a good idea, although you will have to remove it during performance-intensive usage.