Losing your belongings while traveling can throw your entire trip off course, but if it happens at an Indian airport, there’s a structured system in place to help you get your items back. The Airport Authority of India (AAI) has laid out a clear set of guidelines to assist passengers in reclaiming lost items efficiently. Whether it’s a misplaced suitcase or a forgotten gadget, here’s a breakdown of what travelers need to know.
1.Check the Lost and Found Database First
The first step is to visit the official AAI website and navigate to the Lost and Found section. Here, travelers can search for items recovered at specific terminals by selecting the date and location, such as Terminal 3 on June 8, 2025.
The online inventory provides basic information about found items, including descriptions like colour, brand, or item type. If you spot something that could be yours, take note of the reference number, terminal, and item description. These details will be crucial when you file your claim.
2.Report the Loss Promptly
Time is of the essence when retrieving lost items at an airport. If it’s been less than 24 hours since you lost your belongings, contact the Duty Terminal Manager at the terminal where thIf more than 24 hours have passed, head to the AAI’s central Lost and Found office located within the Ae item was last seen. They can access current records and help track it down quickly.
3.Bring the Right Documents
When claiming your item, identification is key. Indian nationals should carry a government-issued ID such as an Aadhaar card, while international travelers should present a valid passport. You’ll also need your boarding pass or baggage tag. Additionally, be prepared to give a detailed description of the lost item, mentioning its brand, size, colour, and any distinguishing features. This helps staff verify ownership and ensures a smooth handover.
4.Know Where and How Items Are Stored
Initially, lost belongings are stored at the terminal’s holding area for up to 24 hours. After that, they are moved to the central Lost and Found office. Items are held there for a limited period in accordance with airport policies. Unclaimed items may eventually be transferred to customs, handed over to local authorities, or donated to charitable organisations. In rare cases, they may be disposed of following official protocols. To avoid losing your belongings permanently, it’s crucial to act quickly.
5.Use a Courier If You Can’t Collect in Person
If you’re unable to visit the airport yourself, you can arrange for a courier to collect the item on your behalf. Several logistics firms operating at Delhi Airport provide this service, making it easier for passengers who have already left the city or are unable to return.
Losing something at the airport doesn’t have to mean losing it forever. With a few proactive steps and the right information, you can maximise your chances of getting your items back safely.
