VinFast, the Vietnamese electric vehicle (EV) manufacturer, announced a strategic partnership with Global Assure to enhance its customer service network across India. The company is gearing up to launch of its electric SUVs, the VF 6 and VF 7 and this collaboration signals its commitment to delivering a seamless and dependable ownership experience for Indian consumers.
Global Assure, one of India’s most trusted customer service providers, will support VinFast in building a robust service infrastructure. The partnership includes the rollout of 24/7 customer support via a dedicated call centre, nationwide roadside assistance (RSA), mobile charging services, and emergency mobile service vans for on-site repairs. These services will be available to VinFast customers across the country, ensuring convenience and peace of mind.
“This partnership underlines our commitment to providing prompt and customer-focused support in India,” said Mr. Pham Sanh Chau, VinFast CEO Asia. “Global Assure’s vast network and customer-centric approach align perfectly with our values. Together, we’re building a holistic electric mobility ecosystem that goes beyond vehicles.”
Nationwide network for round-the-clock assistance
Global Assure brings extensive experience and pan-India reach to the table, with a service philosophy rooted in speed, quality, and trust. VinFast customers will benefit from around-the-clock assistance, whether it’s a flat tyre, a breakdown, or simply needing a quick charge. The dedicated helpline will be available via 1800-571-8888 or email — vfcareindia@vinfastauto.in, and connect with trained professionals for any issues.
Speaking on the alliance, Manish Vij, Co-founder & CEO of Global Assure, said, “We’re proud to be VinFast’s partner in delivering high-quality service to Indian customers. With our expertise and footprint, we aim to make every VinFast journey smoother, safer, and worry-free.”
VinFast’s expansion into India is part of its global growth strategy, targeting key markets in Asia, Europe, and North America. With a growing lineup of electric SUVs, e-scooters, and e-buses, the company is positioning itself as a major player in the global EV movement. The tie-up with Global Assure ensures that Indian customers will enjoy not only advanced electric mobility solutions but also top-tier after-sales service and support.
