Honda Motorcycles and Scooter India introduced the “Smart Workshop” Mobile app which provides customers with real-time insights into their vehicle’s service progress via an SMS notification. With the availability of real-time updates, the customer is aware of the different numerous stages of vehicle service.
HMSI ‘Smart Workshop’: Execution
HMSI will expand this workshop in all authorized main dealer services across India by the end of the next year.
Yogesh Mathur, Director, Sales and Marketing of HMSI said, “Our commitment to enhance customer satisfaction and innovation led us to develop the ‘Smart Workshop’ Mobile App. This revolutionary tool not only provides transparency but also ensures a hassle-free and convenient experience for our valued customers. The launch of this application is a testament to HMSI’s dedication to leveraging technology for the benefit of its customers.”
HMSI ‘Smart Workshop’: Key features
What makes this Smart Workshop innovative is its key features which include a real-time vehicle repair tracking system that denotes the transparency as customer gets real-time notification of the entire vehicle process. Another thing that makes it less chaotic and offers hassle-free service, especially during peak hours, is its Queue Management System in which the customers don’t have to stand for long hours but they can wait in the lounge while the vehicle goes through service stages.
The most important feature that helps them to stay in connect with their customers is the feedback collection which is through SMS that helps them to ensure their customers are satisfied with their services and also helps if any improvement is required.
