The Central Pension Accounting Office (CPAO) has directed all authorised banks to ensure that every Central Civil Pensioner and Family Pensioner receives a monthly pension payment slip without fail, the Finance Ministry said in an Office Memorandum (OM).
The order has been issued through a fresh Office Memorandum dated 25 November 2025, after the CPAO continued to receive complaints from pensioners about non-receipt of their slips.
Banks told: Issue pension slips every month, preferably by email
The CPAO noted that despite an earlier instruction issued on 28 February 2024, many pensioners are still not getting detailed pension payment slips — documents that help them verify monthly pension credits, deductions, arrears, revised DA components and tax adjustments.
To fix the problem, the latest Finance Ministry OM clearly instructs all Centralised Pension Processing Centres (CPPCs) of authorised banks to invariably issue the pension slip after the pension or family pension is credited each month.
Banks must send these slips through all available modes, including email. If a pensioner’s email ID is not available, banks have been told to collect it and update their records so the slips can be delivered digitally every month.
CPAO has emphasised that the service is mandatory and not optional, as many elderly pensioners rely on the slip for financial planning, tax records and grievance redressal.
Why pension slips matter
Pension payment slips include: Basic pension/family pension, Dearness Relief (DR) break-up, Arrears or revisions, TDS deductions, and Bank credit details.
For many pensioners—especially those above 70—this slip becomes the only monthly record of what has been credited and why certain deductions have been made.
Life certificate deadline ends today
Alongside the fresh CPAO directive, pensioners must also remember that today is the last date for submitting their annual life certificate for 2025.
The certificate is mandatory for all categories of pensioners—Central Government pensioners, family pensioners and those drawing pension through banks.
Life certificates can be submitted through Jeevan Pramaan (Digital Life Certificate), Face authentication app, Bank branches, Post office, and Doorstep banking services (in many locations).
Failure to submit the certificate may lead to pension being stopped temporarily until the verification is completed. The government has repeatedly encouraged pensioners to use digital modes to avoid long queues and delays.
A reminder of the earlier circular
The latest OM also references CPAO’s February 2024 circular where the same directions were issued. Since complaints continued, the authority has now reiterated the instructions and reminded banks that the responsibility for timely issuance of pension slips lies squarely with CPPCs.
What pensioners should do now
Ensure their email ID is updated with the pension-disbursing bank
Check for regular monthly pension slips starting December 2025
Immediately submit the life certificate if not done yet
Contact CPAO toll-free number 1800-11-7788 for unresolved issues
