IBM has signed a 10-year, multi-million dollar agreement with ElectraCard Services (ECS), a software solutions provider for electronic payment systems, for providing business continuity services. ECS is a wholly-owned subsidiary of Opus Software Solutions and provides third-party processing services for credit and payment management across the world.
IBM will manage ECS infrastructure at the disaster recovery site located at IBM?s data centre in Bangalore as well as their primary IT infrastructure located in Mumbai, making this one of the largest managed resiliency services deals in India. IBM will enable ECS to align its IT initiatives, such as risk management, with their continued business requirements to help them focus on core business, while reducing capital expenditure.
?With ECS? growing business requirements, it has become crucial for us to merge our high dependency on IT with business goals in the current business context,? said, Ramesh Krishnan, head, customer delivery, ElectraCard Services (ECS). ECS services financial institutions, retailers, finance companies and corporations to electronically process, in real-time, any type of payment transaction, including credit, debit, pre-paid, smart cards, and ACH.
In addition to typical back-office processing, ECS also offers e-commerce gateway and switching solutions. Some of its clients are State Bank of India, Deutsche Bank, Life Insurance Corporation of India, Corporation Bank.
Ashish Kumar, general manager, global technology services, IBM India/South Asia said, ?We engaged deeply with ECS to understand their business objectives and growth trajectory. Based on our strong global expertise, we were able to provide them a unique and customised solution that will enable them to execute more effectively.?