Social media platforms are now abuzz with a case of a cockroach found inside a meal on Vande Bharat Express.
An X user posted a picture of a cockroach in the food served to their uncle and aunt travelling from Bhopal to Agra in Vande Bharat.
“They got “COCKROACH” in their food from IRCTC. Please take strict action against the vendor and make sure this would not happen again,” the user wrote, tagging the Railways Ministry and Ashwini Vaishnaw.
IRCTC responds
Responding to the complaint, IRCTC apologised to the user.
“The matter has been viewed seriously and suitable penalty has been imposed on concerned service provider. We have also intensified the production and logistics monitoring,” IRCTC said.
The user’s original post garnered a lot of attention with other people on the platform criticising the experience.
Another user said they experienced something similar while travelling from Ahmedabad to Mumbai in Tejas Express on June 8. “I found a part of wire in the Veg Biryani served for lunch.
Request authorities to kindly take strict action against such vendors,” the user wrote.
Replying to the user, IRCTC officials said the matter is being escalated to concerned authorities.
“We regret the experience you had. Matter is being escalated to concerned official for corrective measure. You are requested to share your PNR number and mobile no. preferably via DM,”
Railway Seva tweeted.
