Tata Consultancy Services (TCS) on Tuesday announced the creation of a new unit dedicated to artificial intelligence (AI) and services transformation. The announcement came in an internal memo sent by executive director, president and chief operating officer Aarthi Subramanian.
The new AI and Services Transformation unit will be led globally by Amit Kapur, who takes on the post of chief AI and services transformation officer effective September 1.
The move was part of the IT major’s larger strategy to become a future-ready organisation, Subramanian said in the memo. Kapur will report to Subramanian.
Building AI capabilities at scale
“This unit will integrate all our existing teams and capabilities in AI and work closely with all other horizontal service units, as well as industry business groups, to scale our impact in this area and enable benefit realisation at scale for our clients,” Subramanian wrote in her email to TCS employees.
The current AI & Data business will now come under this new unit, which will work closely with horizontal service lines and industry groups. Its remit spans reimagining service propositions, deepening AI domain expertise, building new partnership ecosystems, and driving rapid innovation in engineering and operations. TCS also plans to leverage its global network of Pace Ports to bring AI-powered technology services closer to customers.
Leadership changes and workforce realignment
Kapur, who currently heads TCS’s UK & Ireland (UK&I) business, brings over 26 years of experience at the firm. Under his leadership, the UK&I market grew into TCS’s second-largest geography, marked by strong customer satisfaction and recognition as a top employer.
The move is aligned with TCS’s strategy to adapt to changing client needs and a rapidly shifting technology landscape, as outlined in its July statement. The company has said its transformation journey involves investing in new technologies, expanding into fresh markets, deploying AI at scale for clients and internally, strengthening partnerships, creating next-generation infrastructure, and realigning its workforce model.
As part of this shift, TCS is also undertaking significant reskilling and redeployment initiatives. Around 2% of its global workforce, primarily in middle and senior grades, will be released over the course of the year, with the company assuring that there will be no impact on client service delivery. Employees affected will be offered benefits, outplacement, counselling, and transition support.
In a separate email to employees, TCS managing director and chief executive K Krithivasan announced the leadership for the UK and Ireland unit. Vinay Singhvi will succeed Kapur from September 1.
