IndiGo has refuted the findings of a survey by AirHelp, an EU-based claim processing agency, which ranked it 103rd out of 109 airlines globally. The survey evaluated airlines based on punctuality, quality of service, and handling of compensation claims, placing IndiGo near the bottom of the list.
IndiGo Questions Survey Credibility
In a statement, IndiGo challenged the survey’s credibility, citing a lack of transparency regarding its methodology, sample size from India, and adherence to global aviation compensation guidelines. The airline emphasised that these omissions cast doubt on the survey’s validity.
IndiGo’s Punctuality and Low Complaint Ratio
IndiGo highlighted its consistent performance in punctuality and its low customer complaint ratio for an airline of its size. “As India’s most preferred airline, we remain committed to offering on-time, affordable, courteous, and hassle-free travel experiences,” the statement read.
According to AirHelp, IndiGo scored 4.80 out of 10, placing it among the lowest-ranked airlines globally. However, IndiGo maintained that its operational standards and customer service track record do not align with these findings.
IndiGo Reassures Customers
Reassuring its customers, IndiGo reiterated its focus on maintaining high standards of punctuality and service, reinforcing its position as a reliable and preferred choice for travellers. The airline pledged to continue improving its offerings despite the survey results.
(With agency inputs)