Pahalgam terror attack: In response to the steep rise in booking cancellations after the deadly terror attack in Pahalgam, Jammu and Kashmir, EaseMyTrip and IndiGo have stepped in to support affected travellers by waiving change and cancellation fees on flights to and from Srinagar. The decision has been taken given the uncertainty that brews over travel to the Valley. This incident has been marked as one of the deadliest attacks to take place since 2019.
Important Update 👇
In light of the recent tragic events in Pahalgam, Jammu & Kashmir, we at EaseMyTrip have extended free change and cancellation waivers for all bookings made on or before April 22, applicable for travel up to April 30.
Amid the uncertainty, we hope to provide… pic.twitter.com/xGlMGtXADR
— EaseMyTrip.com (@EaseMyTrip) April 23, 2025
Details on EaseMyTrip bookings
According to an ANI report, EaseMyTrip Founder and Chairman Nishant Pitti stated on Wednesday that the platform will allow free changes and cancellations for bookings that have been made on April 22, applicable for travel till April 30. ”In light of the ongoing situation in Srinagar, we are fully committed to supporting our customers. Your safety and convenience continues our top priorities,” Pitti mentioned on X. He also added that the company is working closely with airlines and local authorities, and they will continue to provide updates.
DGCA urges airlines to step up
Meanwhile, India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), has requested to expand its flight operations to and from Srinagar to accommodate the increasing demand. The DGCA has also asked the carriers to waive the fees for stranded or worried travellers as they are facing unexpected challenges.
#TravelAdvisory:
In light of the current situation in #Srinagar, we’ve extended waivers on rescheduling/cancellation. We’re also operating two special flights on April 23. For more information, please visit https://t.co/h9C5tfcUUP or call +91 124 4973838 – +91 124 6173838 pic.twitter.com/SDccuqW1Gl— IndiGo (@IndiGo6E) April 22, 2025
Similarly, IndiGo also reacted to the plea by extending its own rescheduling and cancellation waivers for travel till April 30. The airline has also brought in two additional flights on April 23, one each from Delhi and Mumbai. These two flights have been announced to assist passengers who are seeking urgent travel solutions. ”We are committed to providing assistance during this difficult time,” IndiGo posted on X.
As per the latest reports, security across the Kashmir Valley continues to be tight as forces continue to hold operations to find the attackers responsible for the April 22 assault. In protest of the attack, several civil groups have called for a Jammu band.
(With inputs from ANI)