A technical problem with a “third-party system” caused check-in disruptions at several airports and delayed many flights on Tuesday. Air India clarified that the issue is impacting multiple carriers. Later, it confirmed that the issue had been fixed and everything was back to normal.
Air India posted on X (formerly Twitter), saying, “The third-party system has been fully restored, and check-in at all airports is functioning normally. All our flights are operating as per schedule. We thank our passengers for their understanding.”
Some flights may still face delays
Adding to it the airline mentioned that the system was being restored gradually and warned that some flights might still face delays “until the situation fully normalises.”
The third-party system has been fully restored, and check-in at all airports is functioning normally. All our flights are operating as per schedule.
We thank our passengers for their understanding.
— Air India (@airindia) December 2, 2025
Air India also asked passengers to check their flight status before leaving home and to reach the airport earlier than usual.
Earlier, the airline had informed passengers that the glitch was affecting check-ins and causing delays not just for Air India but for other airlines too.
In another post, the airline said, “Our airport teams are working diligently to ensure a smooth check-in experience for all passengers.”
A third-party system disruption has been affecting check-in systems at various airports, resulting in delays across multiple airlines, including Air India.
Our airport teams are working diligently to ensure a smooth check-in experience for all passengers. While…— Air India (@airindia) December 2, 2025
Similar incident at Delhi airport last month
A similar situation happened last month at Delhi’s Indira Gandhi International Airport, where more than 400 domestic and international flights were delayed after a major technical problem affected the Automatic Message Switching System (AMSS).
The issue impacted major airlines like Air India, Indigo and SpiceJet, leading to long queues and slower services. The problem was found in the IP-based AMSS system, after which senior officials, including the Secretary of Civil Aviation and AAI leadership, held a meeting and issued instructions to fix the situation.
Because of the glitch, air traffic controllers had to prepare flight plans manually, which took more time and led to delays.
