For the first time in the Indian financial services sector, a voice-based banking facility has been introduced by Yes Bank in partnership with Cisco Systems. The new facility will enable YES Bank customers to transact round-the-clock banking through their mobile handsets from anywhere in the world, by merely saying ‘voice commands’ instead of keying-in various menu options, when their calls gets connected to the bank’s contact centre based in Gurgaon. The customers will have to key in their customer identification numbers on their mobile handsets while availing this facility. In association with a US based speech and imaging solutions company ?Nuance?, YES Bank is developing an exclusive voice biometrics verification technology for customers in a bid to authenticate their voices for allowing banking transactions.
