Google’s image-generation tool, Nano Banana, has been facing the wrath of the Internet after a Swiggy Instamart customer allegedly used it to get an inflated refund. Yes, you read that right. It all started with the customer ordering a tray of eggs from Swiggy Instamart and receiving one cracked out of 30. The customer, instead of asking for a refund for just one egg, turned to AI for help – asking it to “apply more cracks”.
Swiggy Instamart duped?
“Someone ordered eggs on Instamart and only one came cracked. Instead of just reporting it, they opened Gemini Nano and literally typed: ‘Apply more cracks’,” one social media user claimed on X (formerly Twitter).
The user, who goes by Kapilansh online, added that in a matter of a few seconds, the AI generated a realistic image. “In a few seconds, AI turned that tray into 20+ cracked eggs – flawless, realistic, impossible to distinguish,” the viral post further stated.
The customer then raised the complaint with Instamart customer care and shared the photo “fixed” by AI as “proof”. The altered image looked realistic enough that Instamart support accepted it as genuine and issued a full refund of Rs 245.
‘Apply more cracks’: Customer gives prompt to AI
According to the viral account, the user typed “apply more cracks” into the AI tool, which then edited the photo to make it appear as though more than 20 eggs were damaged. According to the post, the user initially instructed the AI to show at least 15 cracked eggs while keeping everything else unchanged. Nano Banana complied and generated an image showing the tray as heavily damaged.
The viral post has raised concerns about the future of refund processes that rely heavily on photo evidence. The social media user, who highlighted this issue, added, “Just pause and think about that. Our refund systems were built for a world where photos were trustworthy. But now they’re up against 2025-level AI – and they’re getting absolutely destroyed. If even 1 per cent of people start doing this, quick-commerce unit economics won’t just suffer – they’ll implode.”
“AI isn’t the villain here. The real problem is verification systems stuck in the past. Welcome to the era of AI vs AI,” the post further read.
Check out the viral post below:
Someone ordered eggs on Instamart and only one came cracked.
— kapilansh (@kapilansh_twt) November 24, 2025
Instead of just reporting it, they opened Gemini Nano and literally typed:
“apply more cracks.”
In a few seconds, AI turned that tray into 20+ cracked eggs — flawless, realistic, impossible to distinguish.
Support… pic.twitter.com/PnkNuG2Qt3
Social media roots for open box deliveries
Internet users, as expected, took to the comments section of the post to share their thoughts. “Open box delivery with GoPro should be common for all delivery folks now,” said one social media user.
Another added, “Google-generated AI images use SynthID, and you can upload to Gemini to check whether it’s AI-generated or not. Every e-commerce and q-commerce platform will have to integrate it sooner.”
“If operations don’t adapt, fraud will scale faster than revenue,” commented a third.
A fourth posted, “The only solution, at least in the short term, seems to be open box deliveries!”
