Done Solutions takes care of order management needs of the chained food service market across all formats – from QSRs to fine dining restaurants, to pubs, lounges, et al. The cloud based solution also provides CRM and analytics platform to restaurants. By Sudipta Dev
Done Solutions offers a cloud based order management, CRM and analytics platform for the F&B sector. The year-old start-up caters to chained food service market including QSRs, cafes, casual dining restaurants, fine dining restaurants, pubs, bars and others. The client base today comprises of 20 brands, 150 outlets across Mumbai, Pune and Bengaluru. It all started when Box8 (a QSR named Poncho then), approached the company to come up with an effective solution for marking their digital presence and enhancing their order management. “We worked passionately on the project, and the product turned out to be amazing. We received requests for a similar solution from more clients, the product improved with every updated version and it became our core competency. On deeper research, we found that there was a dearth of order management solutions in the F&B industry. We did forward and backward integration to create a complete platform for order management, CRM and analytics and hence, Done was founded,” says Himanshu Khona, director, Done Solutions.
From a single outlet to multiple outlets, the solution can take care of all order management needs. “Right from the development stage, we wanted our platform to be flexible enough to fulfill requirements of any type of brand. Keeping the scalability factor in mind, our solution is crafted in a way that it can easily befit customer requirement of scaling the business by maximising operational efficiency,” mentions Khona.
As a call centre is one of the foundations of an efficient order management process, the company has an in-house call centre for smooth work flow and to maintain high quality standards. “We provide an exclusive number to each brand and all the orders are redirected to their outlet or kitchen. Our highly trained executives make sure that our clients’ customers have a happy ordering experience,” informs Khona.
Advantage of cloud
All services provided by the platform is completely cloud based. The only thing which is needed at the client’s end is a computer and a printer. “Since our solution is cloud based, it does not have any limitation of location or number of outlets,” says Khona, adding that all orders can be centrally managed from anywhere through their system. The company has plans to offer its solution globally as well.
Although the core of the platform is order management, it also includes CRM and analytics platform. “In the F&B industry, proper market analysis, tracking and engaging existing customers and efficiency are key driving factors. Restaurants were still struggling in this area due to unorganised data which addresses this issue,” states Khona. Done has recently developed the beta version of ‘Analytic Live’, which enables users to see actionable insights in real-time.
The company believes in constantly innovating new solutions so that its customer always stay a step ahead in the race. “We will soon provide POS (Point Of Sale), enhanced analytics and CRM, and hence become a single stop solution for their needs which they are looking for,” states Khona.
