A 19-year-old delivery executive in Chennai, J Pavithran, tragically died by suicide at his home in Kolathur on Tuesday.
As per police, his death was linked to the distress he faced following a confrontation with a customer over a delayed grocery delivery.
Pavithran, who was pursuing a B.Com degree while working part-time for a food aggregator, had been assigned to deliver groceries in Korattur on September 11. He encountered difficulties locating the customer’s home, which led to a delay that reportedly upset the customer, a woman whose identity remains undisclosed.
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According to a police officer familiar with the situation, an argument erupted between Pavithran and the customer when he finally arrived at her residence.
“The woman allegedly berated him for being late. The tension between the two escalated when, later that day, the woman lodged a formal complaint with the delivery platform, requesting that Pavithran not be assigned to her deliveries in the future. We have information that the company had taken action against him. We are yet to get a clear picture on the action he was faced with,” the officer said, The Indian Express reported.
Two days after the initial confrontation, Pavithran returned to the customer’s home and reportedly threw a stone at her window, breaking the glass.
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The woman filed a police complaint with the Korattur police, who found Pavithran the next day. He was called in for questioning and given a stern warning, but no formal charges were filed since he was a student.
Pavithran’s parents were present during the inquiry, and authorities hoped the matter would be resolved. However, his distress continued. On Tuesday, five days after the argument, his family discovered him unresponsive in his room.
“His suicide note cited the altercation with the customer and her complaint as the reasons behind his decision to end his life. We have registered a case and initiated a probe into the circumstances leading to the death,” an officer said.