The Delhi Metro Rail Corporation (DMRC) has responded to a video circulating online that shows alleged financial mishandling by a ticket office machine (TOM) operator at Nirman Vihar Metro station.
Following the receipt of a complaint, DMRC conducted a thorough investigation and identified the implicated individual as a contractual operator from M/s Nuvision Commercial & Escort Services (NCES).
DMRC, in a post on X, said, “A video is in circulation regarding an act of financial mishandling by a Ticket Office Machine (TOM) Operator at the Nirman Vihar Metro station. Upon receiving the complaint, DMRC took immediate cognizance of the matter, and after a thorough investigation, the concerned employee was identified as a contractual operator employed by an agency named M/s Nuvision Commercial & Escort Services (NCES).”
DMRC takes action against ticket operator
The operator has been removed from service, and a penalty has been imposed on the contractor under the ‘Service Deficiency Memo’ clause of the contract.
In addition, DMRC has mandated increased surveillance and surprise inspections of TOM counters at all stations to prevent similar incidents in the future.
Passengers are advised to carefully check the amount returned to them before leaving the counters.
DMRC’s post further informed that a penalty under the ‘Service Deficiency Memo’ clause was imposed on the contractor, and the operator has been removed from service immediately.
Additionally, the Delhi Metro officials have instructed DMRC personnel to enhance monitoring and conduct surprise checks at TOM counters to avoid such issues.
“Delhi Metro is committed to provide the best services to the passengers,” DMRC said.