Passengers aboard a Vistara flight from Dubai experienced an unexpected detour upon landing at Mumbai airport on Sunday (February 4), as several individuals were directed to the domestic terminal without completing immigration procedures. The incident, regarded as a security violation, has raised concerns regarding airport protocols and passenger safety.
According to a statement from a Vistara spokesperson, a few passengers were mistakenly directed to domestic arrivals instead of the designated international arrivals area. The affected passengers, identified as customers arriving on Vistara flight UK 202 on February 4, were subsequently rerouted to the appropriate terminal to complete their immigration formalities.
Vistara to review operating procedures
While the Bureau of Civil Aviation Security (BCAS) has yet to provide immediate comments on the matter, Vistara asserted its collaboration with security agencies and relevant authorities to rectify the situation swiftly. The airline assured that measures were promptly taken to ensure passengers were guided to the correct area for immigration procedures, thereby concluding their journey as intended.
In response to the incident, Vistara announced plans to review and reinforce its standard operating procedures to prevent similar occurrences in the future. The airline affirmed its commitment to passenger safety and adherence to regulatory requirements governing international arrivals at Indian airports.
Security breach, deviation from immigration procedures
Prior to the airline’s official statement, concerns regarding the incident surfaced on social media platforms. A post on platform X highlighted the deviation from standard immigration procedures, indicating that passengers from Vistara flight UK202 were transported directly to the domestic terminal bypassing immigration and customs processes.
The incident underscores the importance of stringent adherence to airport protocols and the necessity for continuous vigilance to uphold passenger safety and security standards. Authorities and airlines alike are urged to implement robust measures to prevent such deviations and ensure seamless travel experiences for passengers.