Air India plans to repatriate the approximately 30 remaining passengers stranded in Phuket as soon as possible. These passengers have been stuck for the past three days after the flight from the Thai city to Delhi was canceled due to a technical issue, PTI reported citing sources.
Several Air India passengers turned to social media to voice their frustration about being stranded in Phuket since November 16.
In a statement on Tuesday, Air India expressed regret for the inconvenience caused to passengers of flight AI377, which was scheduled to operate from Phuket to Delhi on November 16 but was canceled due to a technical issue.
According to a source familiar with the matter, the flight had around 144 passengers booked, most of whom have already returned. The remaining 30 passengers are expected to be flown back, likely on Wednesday, the source added.
The source also confirmed that the technical issue with the aircraft has been resolved.
“While our staff on the ground made an effort to minimise their inconvenience, providing all on-ground assistance including hotel accommodations and meals, some of the guests were also accommodated on alternatively available flights. Passengers were also offered options for full refunds on cancellation and complimentary rescheduling,” the airline said.
