The business research & consulting firm, Frost & Sullivan has conferred Jabra, a brand from GN Netcom the Frost & Sullivan 2009 World Customer Value Enhancement Award for the Enterprise Headset Market. Frost & Sullivan has conferred the award for its range of multiuse headsets, which includes the Jabra PRO 9400 and Jabra GO 6400 Series.
The Frost & Sullivan Customer Value Enhancement Award is bestowed each year upon the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. Based on Frost & Sullivan analysis, Jabra ranked the highest based on its ability to enhance the value that its customers receive from its innovative range of solutions, beyond simply good customer service, leading to improved customer retention and ultimately, customer base expansion.
?GN Netcom has a diverse end-to-end portfolio that has continuously evolved to satisfy the needs of its customer base. GN Netcom?s innovative solutions act as a critical enabler for the adoption of Unified Communications by the end-users, hence creating and adding value for the customers.? said Manoj Menon, Partner and Managing Director, Frost & Sullivan
?Frost & Sullivan’s recognition of Jabra as the technology leader is a testament to our focus and determination to deliver innovative products to our customers? said Ralph Ede, Managing Director, South Asia, GN Netcom. Mr. Ede further noted that ?our technology and innovation has been focused on simplifying the integration of desktop, mobile and telephony communications thereby enhancing collaboration and improving overall business process efficiency. We are delighted that Frost & Sullivan has recognized the contribution we are making to not only enabling the adoption of Unified Communications by end-users but critically to also be a testimonial to the promise of measurable business benefits.?
The award winning multiuse headsets have an industry first touch screen interface that allows an easy way for the user to switch seamlessly between calls on mobile, desk and softphones. The Jabra GO 6400 and PRO 9400 use Bluetooth and DECT respectively which gives users the freedom to multi-task with maximum efficiency and answer phone calls up to 100m away from their desk and softphone. The integrated 2.4? color LCD display sets a new standard for usability. The screen helps users adjust headset settings and it provides a status on calls including caller?s phone number or indication of missed calls if someone tries to reach you on your softphone while you are on a mobile or desk phone call. The products employ the use of dual-microphones for noise reduction and have active sound-spike cancellation to protect hearing.
