Maruti Suzuki announced the inauguration of its 500th NEXA service touchpoint, which is located in Mapusa Goa.
Dedicating the 500th NEXA Service touchpoint to customers, Maruti Suzuki’s MD & CEO, Hisashi Takeuchi, said, “At Maruti Suzuki, we strongly believe in the ‘customers first’ philosophy and our aim is to consistently deliver convenience and superior car ownership experience to our customers. One way is by reaching closer to our customers so that they have assurance of finding a Maruti Suzuki service touchpoint nearby.”
He added, “Going forward as we plan to substantially increase our annual production and sales, we will simultaneously strengthen our Service network. Our plan is to expand our Service network, including ARENA and NEXA service touchpoints, from about 5,240 to 8,000 by FY 2030-31.”
Maruti Suzuki NEXA expansion
Maruti Suzuki opened its first NEXA Service workshop in July 2017, it featured luxurious facilities, premium lounges with digital displays, use of a mobile app for better customer communication, and a service manager. Since then, Maruti Suzuki has gradually expanded its NEXA Service network. In FY 2023-24, the company inaugurated 90 new NEXA service touchpoints, the highest in a year. So far this financial year, till date, 78 new touchpoints have already been added.
Launched in 2015, NEXA is Maruti Suzuki’s premium sales channel, created to offer a unique retail experience for customers. It offers a huge range of premium cars, beginning with S-cross, followed by the hatchback Baleno, then Ignis, next was Ciaz and the most recent one is the XL6.
