Maruti Suzuki India Limited created history by servicing more than 24.5 lakh vehicles through its service network in a single month, the highest ever in the company’s history. The record, achieved in May 2025, includes paid, free services and repairs across its nationwide network.
This achievement was made possible through the company’s network of over 5,400 service touchpoints located across the country. Hisashi Takeuchi, Managing Director & CEO, emphasised that this landmark reflects the company’s service network capabilities and the tireless efforts of over 35,000 service personnel and dealer partners working around the clock to maintain service excellence across the country’s diverse geographic landscape.
Commenting on the milestone, Mr. Hisashi Takeuchi, Managing Director & CEO, said, “This is a landmark achievement that highlights the scale and capability of our service network. It is a testament to the hard work of our teams and dealer partners who ensure a consistently high level of service across the country.”
Future-proofing its service operations
Maruti Suzuki’s service strategy is rooted in customer-first thinking and technological innovation. Over the years, the company has introduced a variety of service formats from traditional workshops to mobile vans and on-road Quick Response Teams (QRT), designed to cater to every kind of customer need. These formats have proven especially valuable during emergencies and natural calamities, ensuring seamless support no matter the location.
To further enhance its service ecosystem, Maruti Suzuki has incorporated AI-driven chatbots and voice bots to assist customers, while investing in regular upskilling of service personnel in both technical know-how and soft skills. Additionally, localised sourcing ensures faster and more affordable availability of spare parts, minimising vehicle downtime.
Looking ahead, the company has ambitious plans to expand its service touchpoints to 8,000 by FY 2030-31. With the e Vitara, the company’s first electric vehicle (EV), to rollout soon, Maruti Suzuki is also preparing 1,500 EV-ready service workshops in over 1,000 cities. These will be equipped with specially trained staff and tools to support the unique needs of electric vehicles.