Overview
The forthcoming revolution powered by Generative AI presents an opportunity for exponential growth. According to the CEO’s Guide to Generative AI – a report by IBM Institute of Business Value, 90% of CEOs expect their C-suite team to shape their organization’s adoption of Generative AI. And 85% of execs say Generative AI will be interacting directly with customers in the next 2 years. It opens up a world of possibilities for businesses but there are also challenges and limitations associated with it. Strategic investments in this emerging technology, coupled with empowering individuals with the requisite skills to harness it creatively, productively, and ethically, will catalyze a multiplier effect for businesses.

Photo Gallery Hr


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DISCUSSION TOPICS
REIMAGINE CUSTOMER EXPERIENCE WITH GENERATIVE AI
Agility and Adaptability
Cross-Functional Collaboration
Data Security
Ethics and Transparency
Personalization
DISCUSSION TOPICS
REIMAGINE CUSTOMER EXPERIENCE WITH GENERATIVE AI
Agility and Adaptability
Cross-Functional Collaboration
Data Security
Ethics and Transparency
Personalization
REIMAGINE EMPLOYEE EXPERIENCE & PRODUCTIVITY WITH GENERATIVE AI
Change Management
Diversity and Inclusion
Employee Wellbeing
Skills Development
Talent Acquisition and Retention
SCALING GENERATIVE AI RESPONSIBLY IN YOUR ORGANISATION
Collaboration and Integration
Governance and Compliance
Infrastructure Modernization
Innovation and Experimentation
Talent Development
Participants Hr

Kirti Agarwal
Chief Manager HR
Bank of Baroda

Rajeev Kumar
Chief General Manager (HR)
State Bank of India

Rajkamal Vempati
Head HR
Axis Bank

Shamik Ganguli
Associate Partner & Leader
Private Sector Banks, Consulting
IBM India

Vinayak Jayaram
Executive Vice President & Head HR
Kotak Mahindra General Insurance Company Limited
Participants

Aditya Kulkarni
Deputy Vice President - Head Business Intelligence Unit & Analytics
Star Union Dai-ichi Life Insurance Company Limited

Ankit Goenka
Head of Customer Experience
Bajaj Allianz General Insurance

Anu Chaudhuri Ghosh
Head - Marketing
Star Union Dai-ichi Life Insurance

Namrata Singh
Partner Financial Services Sector, Consulting
IBM

Rajesh Kumar Ram
Chief Digital Officer
Bank of India

Ravi Kumar V.R. Majumdar
CGM & CXO
State Bank of India

Rishi Aurora
Managing Partner, Consulting
IBM

Rohit Raina
Vice President & Vertical Head Direct Marketing
HDFC Bank

Ruchira Bhardwaja
Chief Human Resources Officer
Kotak Life Insurance

Satyen Kumar Jadeja
Principal Account Technical Leader, Technology
IBM

Shraddha Pradhan
Head of Human Resources
ICICI Lombard

Shweta Singh
Chief Data Officer
TATA AIA Life Insurance

Shamik Ganguli
Associate Partner & Leader, Private Sector Banks, Consulting
IBM

Somleena Dey
Associate Partner & CX Leader, Customer Transformation Practice
IBM

Srikanth Samudrala
Vice President - HR Applications
Axis Bank

Uttiya Dey
Head Digital and Liabilities Marketing
YES BANK

Vikram Jeet Bhayana
Head of Marketing
Bajaj Allianz General Insurance

Vinaikrishnan Nair
Senior VP Head – New IT Projects
SBI General Insurance Company Limited

Vishal Bhatia
CDO
Canara Bank
Agenda
Registration and Networking
Welcome Address
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
Roundtable Discussion
Reimagine employee experience & productivity with GenAI
- Rajkamal Vempati, Head HR, Axis Bank
- Vinayak Jayaram, Executive Vice President & Head HR, Kotak Mahindra General Insurance Company Limited
- Kirti Agarwal, Chief Manager HR, Bank of Barda
- Rajeev Kumar, Chief General Manager (HR), State Bank of India
- Shamik Ganguli, Associate Partner & Leader, Private Sector Banks, Consulting, IBM India
Session Summary
- E Kumar Sharma, Deputy Editor, Financial Express- Digital
Breakfast
Agenda
Registration and Networking
Welcome Address
- Roshun Povaiah, Editor, Financial Express - Digital
Context Setting: Charting GenAI Roadmap for BFSI
- Rishi Aurora, Managing Partner, Consulting, IBM
Roundtable Discussions
Table 1: Reimagine customer experience with GenAI
- Ankit Goenka, Head of Customer Experience, Bajaj Allianz General Insurance
- Anu Chaudhuri Ghosh, Head- Marketing, Star Union Dai-ichi Life Insurance
- Namrata Singh, Partner Financial Services Sector, Consulting, IBM
- Ravi Kumar V.R. Majumdar, CGM & CXO, State Bank of India
- Rohit Raina, Vice President & Vertical Head Direct Marketing, HDFC Bank
- Somleena Dey, Associate Partner & CX Leader, Customer Transformation Practice, IBM
- Uttiya Dey, Head Digital and Liabilities Marketing, YES BANK
Table 2: Reimagine employee experience & productivity with GenAI
- Amit Kulkarni, Head HR, SBI Capital Markets Limited
- Anand Ganapathy, Director – Enterprise Sales, Technology, IBM
- Anand Mishra, Executive Vice President Human Resources, HDFC ERGO General Insurance Company
- Anjali Mishra, Associate Partner & Cluster Leader - Financial Markets, Consulting, IBM
- Ruchira Bhardwaja, Chief Human Resource Officer, Kotak Life Insurance
- Shraddha Pradhan, Head of Human Resources, ICICI Lombard
- Srikanth Samudrala, Vice President - HR Applications, Axis Bank
Table 3: Scaling GenAI responsibly in your organization
- Aditya Kulkarni, Head Data Engineering and Analytics, Star Union Dai-ichi Life Insurance
- Rajesh Kumar Ram, CDO, Bank of India
- Satyenkumar Jadeja, Principal Account Technical Leader, Technology, IBM
- Shamik Ganguli , Associate Partner & Leader, Private Sector Banks, Consulting, IBM
- Shweta Singh, Chief Data Officer, TATA AIA Life Insurance
- Vikram Jeet Bhayana, Head of Marketing, Bajaj Allianz General Insurance
- Vinaikrishnan Nair, Senior VP Head – IT, SBI General Insurance
- Vishal Bhatia, CDO, Canara Bank
Session Summary
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
- Roshun Povaiah, Editor, Financial Express - Digital
- Sachin Kumar, Deputy Editor – Banking, Financial Express
Concluding Note - IBM
- Anjali Mishra, Associate Partner & Cluster Leader - Financial Markets, Consulting, IBM
Performance by Acclaimed Illusionist
Cocktails and Dinner
Venue
Four Seasons Hotel Mumbai
1/136, Dr Elijah Moses Road, Gandhi Nagar, Upper Worli, Worli, Mumbai, Maharashtra 400018

Venue
Jio Convention Center BKC Mumbai
Jio World Centre, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098

For more details, contact:
For any urgent matters or issues requiring immediate escalation, please write to rohit.singh@financialexpress.com