6 October 2023
Jio World Convention Center, BKC, MumbaiOverview
Embracing Digital & AI for Financial Excellence
In the rapidly changing financial domain, Small Finance Banks (SFBs) are harnessing the power of AI to pioneer a revolutionary growth trajectory. With AI at the forefront, these banks are leaping into the digital future, guaranteeing 24/7 accessibility. Their strategic leverage of advanced AI-driven solutions offers customers an experience that marries personalization with breadth, setting a new benchmark for digital and customer experiences. AI-centered strategy doesn’t just open doors to potential revenue boosts but also streamlines operations with an unmatched blend of agility and efficiency.
Similarly, Non-Banking Financial Companies (NBFCs) are carving out a notable niche within the prime plus sector, backed by their precision-crafted lending frameworks. They are undergoing a paradigm shift by employing AI to heighten customer interactions, particularly during the onboarding phase and subsequent servicing. This AI-infused strategic transformation promises not only enhances customer engagement with cost optimization but also amplifies their lead generation capabilities, signposting an era of vigorous business growth.
Photo Gallery
Thoughts From The Participants
Discussion Topics
From KYC to UYC: Technological Foundations & Enhancements with AI Integration
Operational Excellence in the AI Era: Ensuring Data Privacy, Security and Efficiency in the Digital Age
AI-Driven Customer Engagement: Bridging the Gap for a Customer-Centric Digital Evolution
Participants
Abhijeet Bhattacharjee
Chief Information Officer
Utkarsh Small Finance Bank
Aditya Harkauli
Chief Business Officer – Digital Banking
Unity Small Finance Bank
Anjali Mishra
Financial Markets Cluster Leader
IBM Consulting
Dheeraj Mohan
Head Strategy & IR and Analytics & CE
Equitas Small Finance Bank
Dinesh Gangwani
CTO
Mahindra Finance
Kapil Kapoor
CTO & CPO
CredAble
Nilesh Shrikrishna Dalvi
Senior Vice President – Investor Relations, Corporate Finance, ESG.
Credit Access Grameen
Prashant Deshpande
CISO & CDO
Shriram Finance
Prithwijit Mukherjee
Head of Customer Service & Digital Operations
Nippon India Mutual Fund
Raul Rebello
MD and CEO
Designate
Mahindra Finance
Ravi Dhameja
Head of Strategy, Transformation & Sales Management - Retail Banking
Suryoday Small Finance Bank
Rishi Aurora
Senior Partner and Financial Services Sector Leader, APAC
IBM Consulting
Sandeep Bhosle
Chief Digital Officer
JM Financial Asset Management
Sanjay Lulla
Leader - Strategic Sales
IBM Consulting
Santanu Syam
Head Digital Hub
Unity Small Finance Bank
Shivaswaroopa NS
Consulting and Delivery Lead, Security Services
IBM Consulting
Shrikant Turalkar
Vice President
Birla Group Holdings Pvt Ltd
Sikhin Tanu Shaw
CIO
Canfin Homes Ltd
Sudheer Muvva
CTO
Suryoday Small Finance Bank
Syed Ahmer Hussain
President and National Business Head – Video Banking
AU Small Finance Bank
Vijaykumar Ramakrishna
CTO
Clix Capital
Vinu Nair
Chief Operating Officer - Regions & Collections
Tata Motors Finance
Agenda
Welcome Address
- Roshun Povaiah, Editor, Financial Express - Digital
What’s next in AI for business: foundation models, large language models and generative AI
- Rishi Aurora, Senior Partner and Financial Services Sector Leader, APAC, IBM Consulting
Roundtable Discussions
NBFCs: The Role of AI in Fueling Growth for Non-Banking Financial Companies
Table 1
- Prithwijit Mukherjee, Head of Customer Service & Digital Operations, Nippon India Mutual Fund
- Shrikant Turalkar, Vice President, Birla Group Holdings Pvt Ltd
- Nilesh Shrikrishna Dalvi, Senior Vice President – Investor Relations, Corporate Finance, ESG, CreditAccess Grameen Limited
- Sandeep Bhosle, Chief Digital Officer, JM Financial Asset Management
- Vijaykumar Ramakrishna, CTO, Clix Capital
- Sanjay Lulla, Leader - Strategic Sales, IBM Consulting
- Anushree Bhattacharyya, Editor-brand and marketing and education, Financial Express - Digital
Table 2
- Kapil Kapoor, CTO & CPO, CredAble
- Dinesh Gangwani, CTO, Mahindra Finance
- Prashant Deshpande, CISO & CDO, Shriram Finance
- Vinu Nair, Chief Operating Officer, Tata Motors Finance Solutions Limited
- Shivaswaroopa NS, Consulting and Delivery Lead, Security Services, IBM Consulting
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
SFBs: Leveraging AI for Business Growth in Small Finance Banks
- Aditya Harkauli, Chief Business Officer – Digital Banking, Unity Small Finance Bank
- Syed Ahmer Hussain, President and National Business Head – Video Banking, AU Small Finance Bank
- Dheeraj Mohan, Head Strategy & IR and Analytics & CE, Equitas Small Finance Bank
- Ravi Dhameja, Head of Strategy, Transformation & Sales Management - Retail Banking, Suryoday Small Finance Bank
- Sudheer Muvva, CTO, Suryoday Small Finance Bank
- Santanu Syam, Head Digital Hub, Unity Small Finance Bank
- Abhijeet Bhattacharjee, Chief Information Officer, Utkarsh Small Finance Bank
- Anjali Mishra, Financial Services Cluster Leader, IBM Consulting
- Roshun Povaiah, Editor, Financial Express - Digital
Concluding Note
- Roshun Povaiah, Editor, Financial Express - Digital
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
- Anushree Bhattacharyya, Editor-brand and marketing and education, Financial Express - Digital
Wine Tasting Session
Cocktails and Dinner
Venue
Jio Convention Center BKC Mumbai
Jio World Centre, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098
For more details, contact:
For any urgent matters or issues requiring immediate escalation, please write to rohit.singh@financialexpress.com
