Overview

As technology continues to advance and consumer expectations evolve, the banking sector in India is poised for significant changes. To begin with, banks have adopted a digital-first approach. It is believed that this will be at the core of the banking sector’s future strategies. Traditional brick-and-mortar branches may evolve into smaller, tech-enabled hubs, while digital channels like mobile apps and websites become the primary touchpoints for customer interactions. Digital will help in creating personalised, seamless, and real-time customer experiences. Artificial intelligence (AI) and machine learning (ML) will play a crucial role in analysing customer data to offer customised products and services. Chatbots and virtual assistants will become more sophisticated when it comes to providing instant customer support and assistance. Financial inclusion is expected to be one of the big changes that digital transformation is expected to drive. It is believed that technology will help in extending banking services to rural and remote areas through mobile banking, agent banking, and financial technology solutions.

KEY DISCUSSION TOPICS

Key discussion hover Key discussion

Transforming
Indian
Banking

Key discussion hover Key discussion

Upping customer
experience and
personalisation

Key discussion hover Key discussion

The art
of lending

Key discussion hover Key discussion

Financial
Inclusion & role
of technology

Key discussion hover Key discussion

Who owns
the
customer?

Keynote address

item 1

Keynote Address

Shri Nitin Chugh

Deputy Managing Director & Head (Digital Banking & Transformation),
State Bank of India

Speakers

Akash Desai

Director, Solution Consulting Servicenow & Aravind Srinivasan, Advisory Solution Consultant
ServiceNow

Anup Seth

Chief Distribution Officer
Edelweiss Tokio Life Insurance

Aparna Kumar

Chief Information Officer
SBI

Balaji Rajagopalan

Chief Technology Officer
SBI

Chitrabhanu K G

Senior Vice President & Country Head - Retail Assets & Cards
Federal Bank

Gaurav Mahendru

Lead, Technology Workflow Solutions, APJ
Servicenow

Ian Desouza

CFO
Bank of Baroda

Kumar Swetank

AGM Private Banking, Digital Transformation & Adoption
ICICI Bank

Murli Nambiar

Chief Information Security Officer
SBI

Sachin Shinde

Sr Director Sales
Servicenow

Subhrangshu Chattopadhyay

Director of Business &
Head-Strategy
CRIF India

Venkattesh R

President & Head Operations, Technology and Human Resources & CIO
DCB Bank

Agenda

10:00 am - 10:10 am

Opening Note

  • E Kumar Sharma, Deputy Editor, Financial Express - Digital
10:10 am - 10:40 am

Keynote Address

Transforming Indian Banking

  • Nitin Chugh, Deputy Managing Director and Head of Digital Banking, SBI
10:40 am - 11:20 am

Panel Discussion

Financial Inclusion & Role of Technology

  • Balaji Rajagopalan, Chief Technology Officer, SBI
  • Venkattesh R , President & Head Operations, Technology and Human Resources & CIO, DCB Bank
  • Kumar Swetank,AGM, Private Banking, Digital Transformation & Adoption, ICICI Bank
  • Gaurav Mahendru, Lead, Technology Workflow Solutions, APJ, Servicenow
  • Sumana Sarkar, Bureau Chief, FinancialExpress.com
11:20 am - 12:00 pm

Tea Break

12:00 pm - 12:30 pm

Fireside Chat

The Changing Landscape of Information Security

  • Murli Nambiar,Chief Information Security Officer, SBI
    E Kumar Sharma, Deputy Editor, Financial Express - Digital
12:30 pm - 01:10 pm

Panel Discussion

The Art of Lending

  • Aparna Kumar,Chief Information Officer, SBI
  • Chitrabhanu K G, Senior Vice President & Country Head - Retail Assets & Cards , Federal Bank
  • Subhrangshu Chattopadhyay, Director of Business & Head-Strategy, CRIF India
  • Sachin Shinde, Sr Director Sales, Servicenow
  • Sumana Sarkar, Bureau Chief, Financial Express - Digital
01:10 pm - 02:00 pm

Lunch

02:00 pm - 02:45 pm

Fireside Chat

Future Trajectory of Bancassurance

  • Anup Seth, Chief Distribution Officer, Edelweiss Tokio Life Insurance
  • Akash Desai, Director, Solution Consulting Servicenow & Aravind Srinivasan, Advisory Solution Consultant, Service now
  • E Kumar Sharma, Deputy Editor, Financial Express - Digital
02:45 pm - 03:00 pm

Closing Notes

  • E Kumar Sharma, Deputy Editor, Financial Express - Digital
03:00 Onwards

Hi-Tea & Networking

WHO SHOULD ATTEND

CXOs-Public & Private Banks,
Small Finance Banks, Payments
Bank, NBFC, Insurance providers
& more

Policymakers

Regulatory
Bodies

Senior Decision Makers-Technology
Solution Providers

WHY ATTEND

why attend
  • Gain global overview

    Gain global
    overview

  • Chance to connect and network with industry leaders, in person

    Chance to connect and network with industry leaders, in person

  • Exhibit latest product & solutions at the expo

    Exhibit latest product & solutions at the expo

  • Close door round tables & more

    Close door round tables & more

  • Power-packed panel discussions underlining present and future strategies

    Power-packed panel discussions underlining present and
    future strategies

PARTNER WITH US

  • Networking opportunity with the who’s who of the industry through on-ground engagement

  • Detailed in-depth analysis of audience engagement for accurate measure of ROI

  • Exhibition and Display of Products

  • Exclusive networking sessions with the desired Target Audience

  • Real-time audience engagement with Q&A

PARTNERSHIP QUERY
partner with us

Venue

Hotel Sahara Star

Chhatrapati Shivaji International,
70-C, Nehru Road, Navpada,
Airport Area, Vile Parle, Mumbai,
Maharashtra 400047

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CONTACT US

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For any urgent matters or issues requiring immediate escalation, please write to rohit.singh@financialexpress.com 

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