Overview
As technology continues to advance and consumer expectations evolve, the banking sector in India is poised for significant changes. To begin with, banks have adopted a digital-first approach. It is believed that this will be at the core of the banking sector’s future strategies. Traditional brick-and-mortar branches may evolve into smaller, tech-enabled hubs, while digital channels like mobile apps and websites become the primary touchpoints for customer interactions. Digital will help in creating personalised, seamless, and real-time customer experiences. Artificial intelligence (AI) and machine learning (ML) will play a crucial role in analysing customer data to offer customised products and services. Chatbots and virtual assistants will become more sophisticated when it comes to providing instant customer support and assistance. Financial inclusion is expected to be one of the big changes that digital transformation is expected to drive. It is believed that technology will help in extending banking services to rural and remote areas through mobile banking, agent banking, and financial technology solutions.
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KEY DISCUSSION TOPICS


Transforming
Indian
Banking


Upping customer
experience and
personalisation


The art
of lending


Financial
Inclusion & role
of technology


Who owns
the
customer?
Keynote address

item 1
Keynote Address
Shri Nitin Chugh
Deputy Managing Director & Head (Digital Banking & Transformation),
State Bank of India
Speakers

Akash Desai
Director, Solution Consulting Servicenow & Aravind Srinivasan, Advisory Solution Consultant
ServiceNow

Anup Seth
Chief Distribution Officer
Edelweiss Tokio Life Insurance

Aparna Kumar
Chief Information Officer
SBI

Balaji Rajagopalan
Chief Technology Officer
SBI

Chitrabhanu K G
Senior Vice President & Country Head - Retail Assets & Cards
Federal Bank

Gaurav Mahendru
Lead, Technology Workflow Solutions, APJ
Servicenow

Ian Desouza
CFO
Bank of Baroda

Kumar Swetank
AGM Private Banking, Digital Transformation & Adoption
ICICI Bank

Murli Nambiar
Chief Information Security Officer
SBI

Sachin Shinde
Sr Director Sales
Servicenow

Subhrangshu Chattopadhyay
Director of Business &
Head-Strategy
CRIF India

Venkattesh R
President & Head Operations, Technology and Human Resources & CIO
DCB Bank
Agenda
Opening Note
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
Keynote Address
Transforming Indian Banking
- Nitin Chugh, Deputy Managing Director and Head of Digital Banking, SBI
Panel Discussion
Financial Inclusion & Role of Technology
- Balaji Rajagopalan, Chief Technology Officer, SBI
- Venkattesh R , President & Head Operations, Technology and Human Resources & CIO, DCB Bank
- Kumar Swetank,AGM, Private Banking, Digital Transformation & Adoption, ICICI Bank
- Gaurav Mahendru, Lead, Technology Workflow Solutions, APJ, Servicenow
- Sumana Sarkar, Bureau Chief, FinancialExpress.com
Tea Break
Fireside Chat
The Changing Landscape of Information Security
- Murli Nambiar,Chief Information Security Officer, SBI
E Kumar Sharma, Deputy Editor, Financial Express - Digital
Panel Discussion
The Art of Lending
- Aparna Kumar,Chief Information Officer, SBI
- Chitrabhanu K G, Senior Vice President & Country Head - Retail Assets & Cards , Federal Bank
- Subhrangshu Chattopadhyay, Director of Business & Head-Strategy, CRIF India
- Sachin Shinde, Sr Director Sales, Servicenow
- Sumana Sarkar, Bureau Chief, Financial Express - Digital
Lunch
Fireside Chat
Future Trajectory of Bancassurance
- Anup Seth, Chief Distribution Officer, Edelweiss Tokio Life Insurance
- Akash Desai, Director, Solution Consulting Servicenow & Aravind Srinivasan, Advisory Solution Consultant, Service now
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
Closing Notes
- E Kumar Sharma, Deputy Editor, Financial Express - Digital
Hi-Tea & Networking
WHO SHOULD ATTEND
CXOs-Public & Private Banks,
Small Finance Banks, Payments
Bank, NBFC, Insurance providers
& more
Policymakers
Regulatory
Bodies
Senior Decision Makers-Technology
Solution Providers
WHY ATTEND

Gain global
overviewChance to connect and network with industry leaders, in person
Exhibit latest product & solutions at the expo
Close door round tables & more
Power-packed panel discussions underlining present and
future strategies
PARTNER WITH US
-
Networking opportunity with the who’s who of the industry through on-ground engagement
-
Detailed in-depth analysis of audience engagement for accurate measure of ROI
-
Exhibition and Display of Products
-
Exclusive networking sessions with the desired Target Audience
-
Real-time audience engagement with Q&A

Venue
Hotel Sahara Star
Chhatrapati Shivaji International,
70-C, Nehru Road, Navpada,
Airport Area, Vile Parle, Mumbai,
Maharashtra 400047

CONTACT US
-
- GAURAV VATS
- gaurav.vats@financialexpress.com
- +91 98115 73962
-
- Yayati Bartwal
- yayati.bartwal@financialexpress.com
- +91 97177 29636
For any urgent matters or issues requiring immediate escalation, please write to rohit.singh@financialexpress.com