Overview

As AI transforms how brands understand and engage customers, customer experience and marketing leaders are under pressure to unify data, personalise at scale, and stay compliant in a privacy-first world. The Future Ready Leadership Roundtable, themed Powering Intelligent Marketing with AI-Driven Strategies, will bring together customer experience and marketing leaders to unpack what it really takes to build an intelligent, data-led marketing engine.

Through focused peer discussions, participants will explore how to build a unified customer data graph, elevate first-party data into a strategic asset, and achieve identity resolution and Customer 360 at enterprise scale. They will also dive into real-time data ingestion across online and offline channels, and discuss how to embed data quality, governance, and compliance by design into every AI-driven customer journey.

Join this exclusive roundtable to exchange real-world insights with peers, pressure-test your AI roadmap, and leave with concrete ideas to turn your customer data into a lasting competitive advantage.

Event Pictures

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Speakers

Anand Bhatia

Chief Data Officer & Analytics,
HDB Financial

Bhupendra Singh

Head of Salesforce Programs & CX Transformation,
Kotak Neo

Deepak Chawla

GM - International Marketing,
Apollo Hospitals

Kamlesh Jobanputra

Chief Technology & Data Officer,
Edelweiss Life Insurance

Pranam Gupta

Founder,
CMO & CTO,
Shubhanjali Store

Priyanka Bisht

Head - International Marketing & Branding,
Lilavati Hospital & Research Centre

Sagar D Mehta

Country Mgr,
CX,
Oracle India

Varsha Gujarathi

Chief Customer Officer, Universal Sompo General Insurance Co. Ltd.

Broad topics of discussion

Unified Customer Data Graph
First-Party Data as a Strategic Asset in the AI Era
Identity Resolution & Customer 360 at Enterprise Scale
Real-Time Data Ingestion Across Online & Offline Channels
Data Quality, Governance & Compliance by Design

Venue

Sofitel Mumbai BKC

C 57, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098

Contact us

For more details, contact:

Harpreet Singh

For any urgent matters or issues requiring immediate escalation, please write to rohit.singh@financialexpress.com 

Register Now