September 2022 | Mumbai
 

Overview

The FE CX Connect Summit will focus on data, technology, and culture, we will delve into discussions on building a most effective customer support team, how to drive better customer journey transformation, adopting & evolving your CX Model for contact-less commerce, paving the way for superior CX with the right tech portfolio, among many others.

Recognising world’s most futuristic, committed, & cutting-edge technologies which assist companies accurately, efficiently, and effectively to reach their desired customer base.
Award Registrations are Open

Sessions will focus on

Putting customers at the center of your leadership and operations strategy: Is it beneficial for your company?
Trust issue & customer engagement: How to build a trusting relationship with your customer?
Customer as a co-creator of your customer service excellence: What kind of representative’s power should you give your customer?
The increasing importance of omnichannel servicing: How is it displayed on CX?
Ways to empower your employees to achieve excellent customer service
On the way to your customer excellence: Guidance on all customer touchpoints
How to strike the right balance between personalization and functionality in the customer journey?

Key Highlights

 50+ 

Speakers

 10+ 

Panel Discussions

 500+ 

Delegates

 10+ 

Networking Hours

Why Attend

Gain global overview
Powerpacked panel discussions underlining present and future strategies
Chance to connect and network with industry leaders, in person
Exhibit latest product & solutions at the expo
Close door round tables & more

Who Should Attend

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from e-commerce, banking, telecom, retail, pharmaceuticals, aviation, hospitality, automotive industries involved in:

Customer Loyalty
Brand Loyalty
Brand Management and Performance
Customer-Centric Culture
Customer Care
Customer Insights
Customer Journey
Customer Excellence
Customer Value Proposition
Customer Relationship Management (CRM)
Customer Analytics
Customer Centricity
Customer Insights
Customer Engagement
User Experience
Customer Experience
Digital Customer Experience
Digital Transformation
Digital Marketing
Digital Products Enhancing Customer Experience

Become a Partner

Generate Business Leads with our Target Market Approach
Chance to Showcase Thought Leadership by Co-Curating Content for your Target Audience
Heightened Brand Visibility with Pre and Post Event Engagement
Engage in Discussions with Leaders and Peers that are Vital to your Business Needs

For Partnership and Speaker Opportunities

Diksha Gupta

diksha.gupta@financialexpress.com

+91 9717854520

Register Now