MoCA directs airlines to compensate flyers in case of flight delays, cancellations

Ministry of Civil Aviation issued a directive to airlines

Ministry urged operators to prioritise passenger welfare

Directive came in wake of an increase in flight cancellations, delays

DGCA is actively monitoring passenger complaints

Aviation Minister also held a meeting with senior officials

Scindia stressed the need for strict adherence to CAR…

…regarding flight cancellations, delays, and refund policies

In the event of a flight cancellation, airlines are mandated to…

…either provide an alternative flight or compensate passengers

Those awaiting alternate flight are also entitled to refreshments

In cases of flight delays, airlines must provide refreshments

Even hotel accommodation, depending on the extent of the delay