Air India launches 5 new contact centres

Apr 12, 2024 Shipra Parashar

Air India has expanded its customer service by operationalizing five new contact centres, including the ones in Cairo and Kuala Lumpur.

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Inclusion of foreign cities is aimed at assisting the airline’s global clientele.

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The Tata Group-owned airline has collaborated with Concentrix to oversee premium services from centres.

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India has partnered with iEnergizer to manage contact centres in Noida and Bengaluru, focusing primarily on domestic inquiries.

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Air India also introduced a dedicated premium desk catering to its frequent flyer members and guests traveling in business and first-class cabins.

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This initiative aims to elevate the customer experience and provide specialized assistance to premium clientele.

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Air India has implemented a comprehensive back-office insourcing strategy to handle emails and more.

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