The World Airport Awards are based on 13.82 million airport survey questionnaires that were completed by 105 different nationalities of air travellers during the survey period. The survey operated from July 2016 to February 2017 and covered 550 airports around the world.
The survey aimed to evaluate traveller experiences across 39 key performance indicators. These include arrivals, check-in, shopping, security and immigration. (Image by BIAL)