By Virender Tanwar
Concerns around accountability and follow-through in India’s real estate sector are being raised by industry professionals, who point to a pattern where commitments made during sales are not consistently carried through to delivery and post-possession stages. The issue, they say, affects buyers across cities and price brackets and continues to shape public confidence in the sector.
The sector deals directly with long-term savings and housing security, which places a high burden on developers and intermediaries to maintain consistent conduct throughout a project’s life cycle. Buyers in cities such as Gurgaon, along with those in other urban markets, often report that assurances given at the time of booking lose priority once agreements are signed and brokerage payments are completed. Delays, construction concerns, and limited post-handover support then become matters that buyers must resolve on their own.
Delivery concerns raise questions on long-term accountability
Industry observers note that many transactions still follow a closure-focused approach, where the primary effort ends once the sale is completed. This has resulted in strained client relationships and disputes that extend beyond individual projects and affect overall market confidence. Buyers generally expect consistent communication, delivery aligned with stated timelines, and assistance during possession and registration, yet these expectations are not always met.
Buyers seek consistency beyond booking and possession
Informed buyers are now paying close attention to how developers and consultants behave after agreements are signed. Ethical communication, absence of hidden costs, and involvement during handover and later stages are increasingly part of buyer expectations. These factors, professionals say, influence trust levels more than pricing alone.
The discussion is not limited to any single city. Similar concerns are reported across regions, suggesting that the issue is structural rather than local. While short-term gains may still be possible through aggressive selling, industry voices caution that ignoring accountability can weaken credibility over time.
As conversations around responsibility continue, professionals argue that consistent conduct and post-sale involvement remain central to restoring confidence in the housing market. The extent to which developers and intermediaries adopt such practices is likely to influence how buyers assess trust in future transactions.
The author is the Founder of Neev Realty Services Pvt Ltd.
Disclaimer: The views expressed are the author’s own and do not reflect the official policy or position of Financial Express.