Five common issues which users of GST Network face while using the portal

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Updated: September 19, 2017 1:59:26 PM

Even as the government looks to resolve the glitches of the GST Network, users filing their returns continue to grapple with technological issues on the portal.

GST, SGST, SGST, Increased GST, GST Cess, Suv Cars, gst hike, hike cess, pre GST, motor vehicles, gst councilProblems in using the GSTN range from payments not getting reflected in challans to issue of the summary in GSTR-1 showing details different from the uploaded details. (Image: Reuters)

Even as the government looks to resolve the glitches of the GST Network, dealers using the network continue to grapple with technological issues on the portal. In a possible disappointment to the dealers hoping for a relief from filing their GSTR-3B returns at the last moment, the government has categorically refused to extend the deadline for filing the returns, and appealed the taxpayers not to wait till the last day to do so. According to a report in indianexpress.com, problems range from payments not getting reflected in challans to issue of the summary in GSTR-1 showing details different from the uploaded details. We look at the five commonly faced problems by the GSTN users.

Overloading of the GSTN Portal

The biggest problem that industry experts, tax consultants and small business owners are struggling with is the overloading of the GSTN portal, with most of them forced to file returns returns early morning or late night to avoid facing slow processing of details on the portal. Bihar Deputy Chief Minister Sushil Kumar Modi, who is heading the newly-formed Group of Ministers to look into the glitches of the GST Network, on Saturday said that dealers’ tendency to rush to file the returns only at the last minute causes the system to crash.

Incorrect Data in the error report

There have been instances of the error reports showing details of some other client, when the GSTN portal generated error reports after the upload of details by the taxpayers, reported indianexpress.com.

More-than-expected time in generation of error reports

According to industry experts, the more than expected time in generation of error reports can be as high as 24 hours, which creates a lag in issuance of refunds, causing a lot of frustration among the GSTN users.

Error in numbers including decimals

According to a tax expert contacted by the media house, taxpayers have also face difficulties in entering their utilisation credit, if the amount is in decimals. “For example, for a credit of Rs 100.85, the system is not accepting utilisation of Rs 0.85, due to which the taxpayers is unable to avail utilisation of credit for other taxes such as SGST,” the tax expert pointed out.

Deferral of GST deadline causing refunds to get stuck

According to the report, exporters have cited their refunds under GST getting stuck due to extension of GSTR-1 deadline. “Most refunds are being claimed by exporters. One of my clients, who is an exporter, has a refund claim of Rs 100 crore. With the deferral of filing deadlines for GST returns, especially GSTR-1, the refund process is also stuck,” the expert added.

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