The Skytrax World's Best Airlines of 2019 award went to Qatar Airways, Singapore Airlines and All Nippon Airways (ANA). Qatar Airways was named the World’s Best Airline at the 2019 World Airline Awards followed by Singapore Airlines at 2nd and ANA of Japan in 3rd place.
Skytrax Awards 2019: Fliers in India often face dilemma over choosing airlines while booking flights. While there are a number of functional airlines in India, travellers more than often remain apprehensive about the quality of services that they offer, including the on-time performances. Skytrax has awarded airlines across the world based on the parameters pertaining to customer satisfaction. While IndiGo was awarded ‘The Best Low-Cost Airline in Central Asia and India’, Vistara received the ‘Best Airline Staff in Central Asia and India’ at the Skytrax World Airline Awards at the International Paris Air Show 2019. Vistara bagged the award for the second time in a row.
The ‘Best Airline Staff’ award is given based on consistent service excellence across the entire spectrum of customer touch points. Customer satisfaction scoring matrices include the service efficiency of airline staff, friendliness and hospitality, overall quality consistency for both, language skills, the airport and on-board experience.
“Every single day, our effort is to delight our customers by making flying an experience one can always look forward to. We’re happy to receive this esteemed award by Skytrax which reflects the trust of our customers and recognizes the dedication of all our customer-facing staff to consistently deliver an unparalleled flying experience to millions of travellers in India,” Vistara Chief Executive Officer Leslie Thng said.
“It is an honor to receive this award for tenth year in a row. Right from the inception, we have been committed to delivering an affordable, on-time, courteous and hassle-free flying experience. This award reflects those values as it is a measure of the travelers’ experience. I would like to dedicate this recognition to all the IndiGo employees who strive to deliver an exceptional, efficient and reliable service to our customers every day,” IndiGo Chief Commercial Officer William Boulter.
The Skytrax World’s Best Airlines of 2019 award went to Qatar Airways, Singapore Airlines and All Nippon Airways (ANA). Qatar Airways was named the World’s Best Airline at the 2019 World Airline Awards followed by Singapore Airlines at 2nd and ANA of Japan in 3rd place.
The Skytrax World Airline Awards started in 1999 based on an annual airline customer satisfaction survey. The award started recognizing travellers’ favourite carriers around the globe. The awards are given for their operational excellence. Travelers from across around 160 countries take part each year in these passenger satisfaction survey. There are 41 key performance indicators of airline front-line product and service that are parameters to decide the award winners.