GoAir said that it is pleased to offer a reliable travel service wherein travellers get to their destination in a timely manner. GoAir added that factors that are not necessarily in its control like airport congestion, taxi times from the runways, gate availability etc.
Fliers in India and tourists and travellers from abroad to the country often seek opinions on which airline to trust. Before booking flight tickets, fliers look into key aspects such as quality of services offered by that airline and ticket fares. On-Time-Performance (OTP) is considered as pivotal for any airline when it comes to attracting fliers by assuring punctuality and convenience. GoAir has recorded the best OTP for the ninth consecutive month. GoAir recorded 91.8 per cent OTP and had the lowest cancellation rate of 0.33 per cent. Rankings were released by Director General of Civil Aviation (DGCA) for May 2019.
GoAir said that it is pleased to offer a reliable travel service wherein travellers get to their destination in a timely manner. GoAir added that factors that are not necessarily in its control like airport congestion, taxi times from the runways, gate availability etc., they have tried to provide best services. Besides, the DGCA report also stated that GoAir had the second highest load factor of 93.3 % indicating the number of seats filled, the company said in a statement. “GoAir is India’s fastest growing airline and we will continue to step up our performance and invest in Operational Excellence across the board. We thank our customers as this milestone would not have been possible without their punctuality, loyalty and support of millions of guests who have flown with us,” a spokesperson said.
What is On-Time-Performance (OTP)?
On-Time Performance is a comparison between the actual off-block time of an aircraft of an airline against the schedule time for that particular departing flight. This internationally accepted standard practice and comply with standard benchmark set by IATA (International Airlines Transport Association).
OTP ranking assumes critical importance in today’s context when passengers are looking at reliability and trust. From various research studies it is evident that achieving better customer satisfaction is about more than airfare and flight availability. When considering an airline, travelers look for timeliness and assurance and on-time arrival is one of the major factors.
GoAir operates over 270 daily flights and carried around 13 lakh passengers in the month of May 2019. GoAir flies to 24 domestic destinations including Ahmedabad, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh, Chennai, Delhi, Goa, Guwahati, Hyderabad, Jaipur, Jammu, Kochi, Kolkata, Kannur, Leh, Lucknow, Mumbai, Nagpur, Patna, Port Blair, Pune, Ranchi and Srinagar, and 4 international destinations, including Phuket, Malé, Muscat and Abu Dhabi.