ISON BPO operating in call center outsourcing space, has over 7,000 employees across 12 countries, including 10 in Sub-Saharan Africa with 4500 employees, where it is the largest BPO Company.
It is adding nine more Centers with 5000 more employees in the African region within the current year. Four of these centers with additional 4000 employees are being set up in Nigeria. It currently, employs 1300 in Nigeria and 99% of its employees are local Nigerians. It also serves Airtel and AIICO as its key clients in Nigeria. It operates in African countries including Kenya, Nigeria, Rwanda, Tanzania, Uganda and others.
The company has committed to set up four state-of-the-art facilities in Ibadan, Abeokuta and Ilorin. Kano is also being evaluated as an option. It plans to employ about 4000 employees in these call centers with an additional investment of $20 million this year. ISON BPO has top notch call center facilities including one in Ibadan and plans to recreate the same standards everywhere in Nigeria.
Ramesh Awtaney, Founder and Chairman of ISON Group said, “Unlike most BPO and Tech services companies which take work and jobs to IP, we have pioneered reversing the trend by taking IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”
Global CEO of ISON BPO, Mr. Pravin Kumar comments on their expansion in Nigeria. “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill the local human talent and develop it as an Offshore Call Center hub and also add significant value for our customers both internally and externally. It should not be difficult to create 25000 jobs in 1 to 2 years in this space and generate export revenue of around $ 400 million in this space. It can then, grow from there.”
ISON is a group registered in Africa with presence in 25 Sub Saharan African countries. It is a leading Customer Experience Management provider in Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services. ISON Group of companies includes ISON BPO, ISON Technologies and ISON Innovation & Investments.
ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East. ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.
The ISON Group offers BPO services through ISON BPO. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services through local presence and on-shore/remote support, leading to superior customer experience, highly satisfied customers and growth in business. The services are offered across all business sectors including Telecoms, Retail, Aviation, Government, Oil & Gas, Banking and Financial Services.
ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its clients to focus on growth and developing their key business mandates. Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.
The main line of business of ISON Group includes consulting and systems integration services, managed services and outsourcing services.
ISON BPO offers IT enabled outsourcing services, including call center and back office services across verticals namely: communications service providers, BFSI, government, retail and aviation sectors.
ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.
ISON Innovation and Investments (I3) had been created to focus on driving consumer internet businesses in Africa. Through this initiative, ISON Group embarks on a new journey to help entrepreneurs from the internet fraternity. I3 enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.