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  1. No more overcharging of food on Indian Railways trains! IRCTC takes this big step

No more overcharging of food on Indian Railways trains! IRCTC takes this big step

With increased complaints from passengers about overcharging by vendors, the IRCTC has decided to introduce billing through Point of Sale (POS) devices on-board trains.

By: | New Delhi | Updated: March 21, 2018 10:42 PM
indian railways, railways news, IRCTC,  Point of Sale devices, indian railways catering, news on indian railways, catering services, bengaluru The complaints range from menu and tariff of meals to the catering items being sold on-board trains. (PTI)

With increased complaints from passengers about overcharging by vendors, the IRCTC has decided to introduce billing through Point of Sale (POS) devices on-board trains. The POS hand-held devices are being introduced in a phased manner, beginning with 100 such machines getting introduced on 26 trains, an official statement by the Indian Railway Catering and Tourism Corporation (IRCTC) said. At present, the Bengaluru-New Delhi Karnataka Express has been provided with a POS machine on pilot basis. “This move will help not only making passengers aware of relevant information but also in improving the passenger satisfaction,” according to the statement.

The complaints range from menu and tariff of meals to the catering items being sold on-board trains. As per the plan, each rake of the train shall be provided with 2 POS machines each to start with and shall be progressively increased as per the usage and response from passengers, it said. The IRCTC is also deploying its officials on-board these trains to monitor the catering services. They are being provided with tablets which will be used for collection of passenger feedbacks, it said.

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The service providers managing the on-board services are also being trained at the IRCTC central kitchen at Noida for usage of the POS machine.

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  1. Omprakash Singh 7070608036
    Mar 22, 2018 at 8:41 pm
    The scheme of providing POS in trains is an appreciable step , ours democracy as well as the machinery has some chronical desease of irresponsible work-culture. This has to affect all such good schemes adversally . As such accountability of the schemes must be clearly well defined with provision of clear awards and punishment for achieving expected results/performances..
    Reply
    1. loyal Bhakt
      Mar 22, 2018 at 7:33 pm
      Today I came in Bhubaneswar - new Delhi duronto in sleeper class...I paid rs 1340 instead of 800appx in other trains, but all toilets were just horrible and most people including me were using for urinating only..I checked other compartments but all compartments had the same issue...even food quality was extremely poor..after we shouted, night meal was little better ...I really don't understand after steep increase of price , how and why quality of service is steep declining even in premium trains like rajdhani, duronto, gitanjali etc...seems a big looting is going on by govt..
      Reply
      1. Atanu Biswas
        Mar 22, 2018 at 12:31 pm
        The quality and the quan y of the food is horrible..i am a frequent traveller from bangalore to kolkata by Duranto express...earlier the quality and quan y is really good.Nowadays its better to travel in a flight.Aapart from that the housekeeping ,waiter everybody wants tips..railway has increased the fare....its really horrible when i think to travel in a train.there is no cleanliness and they charge for swatch bharath...OMG
        Reply
        1. Amarnath PD
          Mar 22, 2018 at 12:20 pm
          The contractors are ing a tea for ten rupees instead of seven rupees actual price. If they accept payment through Payton etc, they will not get the three rupees extra. I have never seen any vendor returning three rupees when a tenner is given. Thus, the contractor gets huge profits. The IRCTC is also party to it. As long as possible, they want to exploit the customers. Everyone is interested in maintaining ststus-quo.
          Reply
          1. Deepak Deshpande
            Mar 22, 2018 at 7:56 am
            Why IRCTC took so long. All payments are being accepted only by card or paytm after demonetisation.
            Reply
            1. Kannan Iyer
              Mar 22, 2018 at 6:10 am
              On 6th March, I ordered online IRCTC catering to deliver 5 Dosa in 3 ac Chennai LTT Express. Order was confirmed and payment was made online.. Later,bthe supplier Sakthi informed me no stock of Dosa. IRCTC sent me SMS regretting the failure and promised to refund the amount in 3 days. 15 days have gone and refund not received despite many reminders. Be careful of ordering online. Don't pay in advance.
              Reply
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