Indian Railways looks to enhance passenger experience! From punctual trains to hygienic food; top 5 steps

By: |
Published: February 3, 2020 3:18 PM

The 'Make in India' Vande Bharat Express trains have been introduced on two routes, and further induction of as many as 44 new Train 18 sets has been initiated.

railwaysIndian Railways has plans to enhance the passenger experience through various digital technologies.

Indian Railways enhancing passenger experience through digital technologies! Besides new premium trains and world-class railway stations, Piyush Goyal-led Indian Railways has plans to enhance the passenger experience through various digital technologies. The ‘Make in India’ Vande Bharat Express trains have been introduced on two routes, and further induction of as many as 44 new Train 18 sets has been initiated.

From the introduction of new Tejas Express style premium trains on major tourism routes to setting up large solar power capacity alongside rail tracks, the national transporter is up for a major boost. Let us take a look at some of the steps that are being taken to improve the experience of passengers through new technologies, as highlighted in the Union Budget 2020 speech:

1. Indian Railways has provided fast and free WiFi facilities at over 5,500 railway stations across the country, benefitting the common public.

2. The budget stated that the automatic updation of train timings through the Real Time Train Information System is improving the punctuality of Indian Railways. Moreover, the system is giving an accurate estimate of train arrival as well as train departure to the passenger.

3. In a bid to help predict the possibility of a ticket confirmation, Artificial Intelligence (AI) based system is being used by the national transporter.

4. Total transparency, as well as accountability in quality of food items, is being initiated through the use of CCTV cameras at IRCTC base kitchens which does live streaming of these kitchens. Also, food packets with QR codes are linked to the kitchen where they have been cooked or prepared.

5. With the provision of handheld devices and POS machines, digital payment is getting a boost.

Meanwhile, the Finance Minister in her Union Budget 2020 speech stated that a sum of Rs 100 lakh crore would be invested in India’s infrastructure over the period of the next 5 years.

Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.

Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates.

Next Stories
1Boost for farmers! Indian Railways to run first Kisan Rail special service between Maharashtra-Bihar; details
2Ayodhya railway station set for boost! Indian Railways expects huge traffic to Ram Mandir town; readies plan
3Indian Railways’ top posts may be filled via selection panel, not seniority alone; details here