The main objective of the online survey is to find out what the Delhi Metro commuters think about various aspects of metro operations and can give their feedback or suggestions so that DMRC can improve the quality of service.
Delhi Metro: If you use Delhi Metro network to commute frequently then from today onwards, you can participate in an online survey, which is being conducted by a global transport body called the Railway and Transport Strategy Centre (RTSC). The online survey will be conducted across various parameters, including accessibility, availability and security, according to metro officials quoted in a PTI report. The RTSC, which manages Community of Metros (CoMET) and Nova benchmarking groups, will be conducting the ‘Sixth Online Customer Satisfaction Survey’, starting from March 18, 2019, to April 14, 2019.
The Delhi Metro Rail Corporation (DMRC) recently issued a statement, saying that the main objective of the online survey is to find out what the Delhi Metro commuters think about various aspects of metro operations, and can give their feedback or suggestions so that DMRC can improve the quality of service. The statement further said that those who wish to participate in the online survey can visit the official website of DMRC and submit it online by clicking on the relevant links. Interestingly, the survey form will be available to the public in both English and Hindi languages.
By participating in the survey, Delhi Metro commuters will be able to give their feedback on all the crucial aspects of metro functioning such as accessibility, availability, reliability, quality of service, information availability, ease of use, customer care, safety and security, comfort and crowding, information prior to travel and during the travel.
According to DMRC, this kind of survey, organized by RTSC is being conducted by several metro systems across the world at the same time to find out what their commuters think of the service they provide. The results of the surveys will be compared by these metro organizations so that they can learn from each other and work toward giving their users even better service, the statement added.