As Flipkart gears up for AI in India, the customers may be able to shop in their mother-tongue by using a voice-assistant in the near-future. The founder, Sachin Bansal told Times of India that he expects Flipkart to pump in hundred of millions of dollars to build AI and machine learning (ML) solutions that will manifest in the online retailer enhancing shopper experience, shortening time taken to fulfil deliveries, and address customer complaints.
“We believe the use of voice, video, photos is going to see higher adoption and in the back-end we will see AI improve last mile, cataloguing and among other things. It will be across the e-commerce ecosystem. We are going to announce multiple partnerships in the coming months with research labs, universities among others,” the newspaper reported Sachin Bansal as saying.
“We are ending 2017 on a high after having gained market share. Using AI and ML will lead to us offering much better solutions. AI is the future and the best tool available in the tech space,” Sachin Bansal told the Times of India adding, “We are going to announce multiple partnerships in the coming months with research labs, universities among others.”
Sachin bansal says that a “one-size fits all” approach will not work in India. According to media reports, Flipkart, in its decade-long existence, has collected enough unique ‘Indian’ data to build various algorithms.
In August this year, Flipkart had said that the company has raised “significant” investments in the form of a mix of primary and secondary capital from the Japanese investor Softbank’s Vision Fund, taking its cash reserves to over $4 billion. “This is the biggest ever private investment in an Indian technology company, and will make the (Softbank) Vision Fund one of the largest shareholders in Flipkart,” the company had said in a statement.
“We’re excited to welcome the Vision Fund as a long-term partner as we continue to build our business with a focus on serving the needs of all Indians, and driving the next phase of technology adoption in India,” Binny Bansal and Sachin Bansal, Co-Founders of Flipkart, said in the statement.
Many Indian companies are laying special emphasis on the importance of using the latest technology in their respective businesses. “Technologies which can take us into the future for the next 30 years is what we thought we must do. The new digital world is something which we want to be a part of. We will be taking the help of Google Inc to look at property sourcing only through technology,” Kishore Biyani told ET Now last month while unveiling Retail 3.0 business model in India.