Vistara bookings, check-in process disrupted due to glitch in Amadeus Altea Suite

By: |
New Delhi/mumbai | September 28, 2017 11:26 PM

Full-service carrier Vistara's bookings and check-in process were disrupted across airports today due to a technical glitch in its passenger service system, Amadeus Altea Suite.

Vistara, Vistara booking, check-in process disrupted, check-in process, technical glitch in its passenger service system, Amadeus Altea Suite, airline's operationsFull-service carrier Vistara’s bookings and check-in process were disrupted across airports today due to a technical glitch in its passenger service system, Amadeus Altea Suite. (Image: Reuters)

Full-service carrier Vistara’s bookings and check-in process were disrupted across airports today due to a technical glitch in its passenger service system, Amadeus Altea Suite. The disruption was for about 20 minutes, but it didn’t have bearings on the airline’s operations, Vistara said. The Spanish travel technology firm Amadeus’ Altea Suite is a complete passenger service system, currently used by over 100 airlines across the world. “Both the passenger reservation and check-in system across airports remained non-functional for close to 20 minutes due to a technical glitch in the Amadeus Altea Suite,” a Vistara spokesperson said. The system could be restored only at about 3.15 pm, he said, adding the snag, however, did not impact the airline’s flight operations. When contacted, officials at both Mumbai and Delhi airport said there was no impact of the system failure at their airport’s overall operations. In a statement to PTI, Amadeus confirmed the disruption to some of its system.

“Amadeus can confirm that our systems are recovered and are now functioning normally. During the morning, we experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services,” an Amadeus spokesperson said in a statement. Amadeus technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers, it said. Amadeus regrets any inconvenience caused to customers, the global travel solutions services provider added.

Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, Check out latest IPO News, Best Performing IPOs, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.

Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates.

Next Stories
1Twitter appoints interim Chief Compliance Officer for India, to share details with IT ministry soon
2Apple rolls out Podcasts premium subscription, channel features for all creators: Everything to know
3Beats Studio Buds TWS earbuds launched with Active Noise Cancellation: Check price, features