N Chandrasekaran, the outgoing MD and CEO of India’s largest technology company Tata Consultancy Services and the Chairman-designate of the country’s largest business conglomerate Tata Sons, said on Wednesday that instead of fixating on why shouldn’t his company make a product like Windows, he would rather seek to boost relationship with Microsoft chief, which could bring him business worth millions of dollars.
Chandra, as he is popularly known, was responding to a query on why do Indian companies get limited to services instead of foraying into making products.
“We should not rubbish service industry, we must celebrate it,” Chandra said, adding that the feats of the Indian services industry must not be taken lightly. “Anyone linking the IT industry’s achievements to labour arbitrage is doing gross injustice,” he said. Chandra wondered that why doesn’t someone ask Microsoft boss Satya Nadella about building a company like TCS.
Chandra said that the information technology industry is the most exciting industry to be in, as businesses are getting reimagined and reengineered, and going forward pretty much every business is going to be powered by technology.
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The opportunity and demand ahead of the IT industry is exponential, Chandra said, adding that there was no problem of demand at all. “The problem for our industry has always been to choose” which areas or markets to serve, he added.
However, while the opportunity before the IT industry is immense, it needs to adapt to changes, forming new partnerships, scale up, and hire the right people in order to stay relevant.
Chandra said that in future analytics will be huge, as with the growing dependence on data, it would need to be figured out what to do with it. “More money will be spent on building front-office systems,” Chandra said contrasting the current scenario of the clients spending huge amounts of money into developing back-office systems.
On the issue of India’s huge workforce and providing them with enough job opportunities, Chandra said that India would need to grow in such a manner as to create enough jobs. “We need to overlay digital on top of physical,” Chandra said, adding that the digital technologies could be used in a way that would leave the experts with more bandwidth to do more work in their core area of expertise, while the other work in the value chain could be taken over by low-skilled workers with the help of technology.