Financial institutions have always been in the forefront of adopting new technology but this also brings in its own set of challenges
Technology is touching every industry today and it is coming in various forms such as Artificial Intelligence (AI), Blockchain, Big Data, Internet of Things (IoT). Among the various industries, the financial sector has been one of the fastest adopters of these technology revolutions. A recent report from Accenture titled Banking Technology Vision 2018, found that 83% of Indian bankers believe that AI will work alongside humans in the next two years which is higher than the global average of 79%. Around 64% of bankers in India said Blockchain and smart contracts will be critical for their organisations over the next three years. The most critical element: 93% of bankers in India said they increasingly use data to drive critical and automated decision-making.
However, the advent of technology has also brought its own set of challenges, as the Accenture report found that many banks have not invested in the capabilities to verify the validity and accuracy of their data. Banks have always held a large volume of confidential data and are increasingly adding data from external, unstructured sources. However, while more than nine among 10 of the bankers surveyed said they are confident in the integrity of the sources of their data, the report found that half of the bankers aren’t doing enough to validate and ensure data quality.
Though, this data is increasingly being used to drive critical and automated decision-making, more than three-quarters of those surveyed by Accenture believe that these automated systems create new risks such as fake data, external data manipulation and inherent bias. “Inaccurate, unverified data will make banks vulnerable to false business insights that drive bad decisions,” said Alan McIntyre, senior managing director and head of Accenture’s banking practice.
“Banks can address this vulnerability by verifying the history of data from its origin onward—understanding the context of the data and how it is being used—and by securing and maintaining the data. Given that four in five bankers that we surveyed said they are basing their most critical systems and strategies on data, it’s critical that the data can be verified and validated.”
The Accenture report said AI continues to be a top trend for 2018. Bankers are concerned about how decisions will be made by AI as the technology advances and whether those decisions will adhere to regulatory and ethical standards. “As AI becomes more visible within banks—as both a co-worker to employees and a customer-facing representative— there will be more scrutiny placed on how AI decisions are made,” said Peter Sidebottom, managing director of strategy in Accenture’s Financial Services practice.
“AI decisioning processes can’t be a black box; banks need to adhere to and provide the same transparency as they do with any other employee to ensure regulatory compliance, and to earn customer trust.” For the banks today, the biggest benefit they expect from AI is that it will enable them to build trust and confidence with their customers.
The other technology trend for banks will be Blockchain. According to the report, bankers are more likely than executives in most other industries to consider Blockchain and smart contracts as critical for their organisations over the next three years. “Central Bank of India is establishing a consortium of banks that will use Blockchain as the vehicle for inter-bank transactions. The initial pilot included firms responsible for 80% of financial transactions in the country. By having institutions share a distributed ledger, banks can maintain a more accurate and up-to-date record of transactions,” it said.
According to the survey report, banking executives expect that operational Blockchain systems will be live in banks in 2.6 years and that the technology might one day provide cost-effective replacements for legacy core banking systems. These are early days of technology in the banking system where the bigger impact has been largely in the back-end but now these are being felt at the front-end too. For example, mobile payment volumes have gone up by 22 times in a 12-month period with demonetisation and standardised mobile payments infrastructure driving adoption.