Twitter tweaks its Direct Message feature for businesses

By: |
San Francisco | February 24, 2018 12:37 PM

In a bid to make customer experiences better on Twitter, the micro-blogging site has relaxed the rules for customer service Direct Messages (DMs) and introduced a new feature that makes sure businesses can always respond to the customers DMs.

Twitter, tweet, Direct Message, twitter messages, micro-blogging site, Engadget, social media, technologyThe change means that for every message you send to a company over DM, they can send you five responses within 24 hours. (Reuters Photo)

In a bid to make customer experiences better on Twitter, the micro-blogging site has relaxed the rules for customer service Direct Messages (DMs) and introduced a new feature that makes sure businesses can always respond to the customers DMs. “We have introduced features that allow people to more easily start a private conversation with businesses such as the Direct Message deep link and Direct Message Card. We have also made it easier for people to quickly engage with welcome messages and quick replies,” the company wrote in a blog post on Friday.

“We are excited to introduce adaptive rate limits, a new feature for developers sending Direct Messages through our API,” the company added. Adaptive rate limits help to ensure that businesses can always respond to customers who privately message them, even when inbound volumes are high. The change means that for every message you send to a company over DM, they can send you five responses within 24 hours. If you send them another message, then that figure resets, meaning that you can theoretically chat forever, should you want to, according to the Engadget.

Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, Check out latest IPO News, Best Performing IPOs, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.

Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates.

Next Stories
1Is your MSME ready for private equity, venture capital? Here’s what it would take to attract private money
2NTPC invites EoI for hydrogen fuel cell based pilot projects
3IDFC FIRST Bank offers 4x annual CTC, salary continuation for 2 yrs to corona affected employees’ families: MD