Samsung, after facing severe criticism regarding the issue of overheating and explosion of the Galaxy Note 7 smartphones, had decided to investigate and find the main cause.
Samsung, after facing severe criticism regarding the issue of overheating and explosion of the Galaxy Note 7 smartphones, had decided to investigate and find the main cause. To much intrigue, according to a Korean media report, Samsung is not ready to share the main reason of the issue with the press. After the fiasco, there have been many speculations as well as reports regarding the issue. Initially, the company had said that the reason for the Galaxy Note 7 phones to heat and sometimes explode was a minor manufacturing defect. Two months after the launch, Samsung had to call back over 2.5 million devices owing to overheating and explosions and then later had to discontinue this production as even the replaced phones started to catch fire.
The Investor reported that the company finished its internal investigation and sent the results to external labs lie UL and Korean testing laboratory. The report also said that the company is not happy with the leaks on information about new products by its own employees. Koh Dong-jin, mobile business chief reportedly said in an internal memo to employees,”I feel deeply regretful to hear news of the recent attempts at data breach and prototype leak.”
The company had reportedly said that it will investigate into the matter and the findings will be made public by the end of 2016 but there have been no announcements so far. When Samsung had recalled the phones for the first time, there were several reports which had suggested that even the employees and engineers of the company could not figure out the reason for the overheating issue. There was a report in NYT which said that the company’s labs themselves could not explode the phones when tried and that didn’t help the cause of the engineers to find the cause of the problem.
After the replaced phones also started to catch fire, Samsung was forced to recall the devices all over the world and eventually end the production of the device. The Galaxy Note 7 is banned from aeroplanes globally.
Samsung will reportedly unveil its highly anticipated flagship device, the Galaxy S8 next year at Mobile World Congress. According to various reports, the new device will feature next gen technology and it will be an edge-to-edge display device with several other new functionalities.