A Reliance Jio Phone has reportedly exploded in Kashmir. The company has said that the issue is a case of "intentional sabotage".
A Reliance Jio Phone has reportedly exploded in Kashmir. This is the first time such a report has come in, ever since Reliance had launched the 4G feature phone in India. According to a report in PhoneRadar, a Jio Phone had exploded in Kashmir. An image was shared on Twitter which showed that the rear panel of the device had melted but there was no apparent damage to the battery. Meanwhile, in a statement to FE Online, a company spokesperson claimed that in the initial investigation it was found that the issue is a case of “intentional sabotage”. The account which shared the picture of the device has now deleted the post. Jio has been carrying out the first stage of delivering the pre-ordered device, and the next round is expected to roll out soon.
The report in Phone Radar says that they have access to an image of the Jio Phone charger whose wire has also apparently melted. The report cites a Lyf distributor who checked the Jio Phone and said that the battery is still operational. Meanwhile, the company, in a statement said, “JioPhones are designed and manufactured with global standards, and each phone goes through stringent quality control process. The said incident has been reported to us. Our initial investigation suggests that this is a case of intentional sabotage.” It added: “The damage to the device seems to have been intentionally caused. The incident, as well as its timing, has been designed by vested interests to malign the brand. We will take appropriate action based on further investigations.”
Meanwhile, Reliance Jio had temporarily stopped the bookings of the Jio mobile and said the pre-bookings would restart after Diwali. It has promised that 6 million JioPhone units would be delivered by Diwali. In order to book the Jio Phone, a user needs to pay Rs 1,500 as a security deposit. An amount of Rs 500 is required to be paid at the time of booking and the rest can be paid after the delivery is done.
The Reliance Jio Phone is a feature phone which has 4G VoLTE capability. It is a first of its kind device in India and is expected to disrupt the segment in India. As a result, Airtel has also decided to launch its own cheap 4G smartphone in the country. Even BSNL has partnered with Micromax to launch Bharat-1, another 4G VoLTE feature phone.