Course correction: Building a case for investment in AI for learning

By: |
November 9, 2020 12:45 AM

The biggest value-add AI could bring to learning is better understanding of learners, their learning styles and their evolving learning needs

At times, the learning content and pedagogy may not be just right because of which learners struggle with their grades and the learning outcomes may not be satisfactory.At times, the learning content and pedagogy may not be just right because of which learners struggle with their grades and the learning outcomes may not be satisfactory.

Building a case for AI in learning is much more complex as compared to other areas of business. However, learning and talent development trajectories cannot be ignored as part of the digital transformation agenda of the business and therefore the need to come up with smart measures for evaluating the potential for AI in learning.

The biggest value add AI could bring to learning is better understanding of learners, their learning styles and their evolving learning needs. AI may replace trainers in some cases fully or partially and by following the learning patterns of the trainees, will empower the training managers to come up with customised and varied offerings. AI powered environment facilitates learning through trial and error methods and encourages the learners to experiment without fear or being intimidated.

AI systems could provide expertise and answer queries intelligently and through this process become smarter and more intelligent with every transaction, thus slowly becominge a synergistic companion for the learner as well as the trainer whose role over a period of time will become that of a facilitator and can even take on the role of grading, evaluating the students and providing feedbacks from time to time.

At times, the learning content and pedagogy may not be just right because of which learners struggle with their grades and the learning outcomes may not be satisfactory. AI systems enable large organisations to study these patterns for exact course corrections and thus make learning purposeful. They bring together the vast amounts of data about individual learning, social contexts, learning contexts and personal interests and thus it is possible to derive insights from interactions and use them to make learning adaptive as well as contextual.

When knowledge is served up as required and contextualised, it becomes much more valuable than when it is static and has the same flavour at all times to everyone. Contextual support at the time of addressing a customer query or resolving a problem at customer site not only enables the executive to be productive and efficiently tap into the knowledge just in time but the organisation knowledge repository also constantly grows in this process and becomes more intelligent over a period of time. The examples of Siri, Corona, Deep Mind acquired by Google and driver less cars are well-known, all of which highlight the potential of machine learning unleashed by AI systems applied in different ways. IBM’s Watson is a classic example of the deep commitment to ongoing learning—which has seen brilliant results in a variety of fields such as oncology, travel, law and finance.

Training managers motivated by the potential of AI interventions in the talent development process can identify a specific area where a pilot could commence with clearly defined ROI parameters. With the help of a relevant AI tool and ongoing analytics, it would be possible to assess the progress the learning programme makes.

While it is not easy to determine the outcomes of investments in AI in learning as compared to marketing or supply chain, it is very essential to get granular to define the direct and indirect measures of productivity and business outcomes to get the mandate for digital spend in learning.

The writer is chairperson, Global Talent Track, a corporate training solutions company

Get live Stock Prices from BSE, NSE, US Market and latest NAV, portfolio of Mutual Funds, calculate your tax by Income Tax Calculator, know market’s Top Gainers, Top Losers & Best Equity Funds. Like us on Facebook and follow us on Twitter.

Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates.

Next Stories
1India’s TWS market defies slowdown, witnesses 723% growth in third quarter; Check top earbuds brands, products here
2iPhone 12 Pro, iPhone 12 Pro Max demand has apparently surpassed expectations
3Motorola says it will launch India’s most affordable 5G smartphone on November 30