Beleaguered low-cost carrier SpiceJet on Saturday announced convenient online steps to modify cancelled or rescheduled tickets. Customers can now use the self-help link on the airline website to modify bookings, with the airline revoking additional charges on modification.
The airline said in a statement that if a SpiceJet flight is cancelled or rescheduled by 90 minutes or more, customers can visit the airline website and change flight or apply for refund. This is the first time ever that an airline has automated disruption management in place for passengers.
Those having booked tickets through travel agents can also modify bookings online, but need to contact respective travel agents for refunds on agency bookings.
Kaneswaran Avili, chief commercial officer, SpiceJet, said, “Our call centres have been experiencing heavy traffic, hence this is a move to ensure passengers are not left unattended.”
Operations returned to normal on Saturday, with the airline operating 124 flights till afternoon. SpiceJet will operate another 106 flights for the rest of the day, COO Sanjiv Kapoor tweeted.