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  1. South India’s Busiest Airport Selects SITA For Passenger Processing

South India’s Busiest Airport Selects SITA For Passenger Processing

South India's busiest airport, Kempegowda International Airport, Bengaluru (KIAB) which serves India's Silicon Valley...

By: | Published: May 19, 2015 9:32 AM

South India’s busiest airport, Kempegowda International Airport, Bengaluru (KIAB) which serves India’s “Silicon Valley” tech hub, will use passenger processing technology from air transport IT specialist, SITA, to help manage its more than 15 million annual passengers. The seven-year, multi-million dollar contract includes SITA’s AirportConnect® Open passenger processing platform, the latest self-service check-in kiosks and SITA’s baggage reconciliation service, BagManager.


Hari Marar, President, Airport Operations, Bangalore International Airport Limited (BIAL), said: “Kempegowda Airport, being the gateway to a city which is one of the Top Technology Innovation hubs in the world, continues to adopt next generation technology to enhance the overall passenger experience.

“We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system, support both systems, and also help us implement the new CUSS platform with both Bag Tag and Boarding Pass options. SITA has a proven track record in delivering innovative solutions to airports globally as well as in India by virtue of their strong relationships with the airlines. And that makes them a trusted partner of choice for us.”

In total, 180 common-use workstations and 30 new common-use self-service (CUSS) kiosks, which allow passengers to print their own boarding passes and also tag their own bags, will run on the SITA AirportConnect Open platform.  All 31 airlines using the airport can access their respective IT applications in real-time on shared equipment. They can also use any airport desk, gate or self-service kiosk for passenger check-in and boarding. This ensures maximum flexibility and convenience for the airlines, airport and passengers too.

SITA’s baggage reconciliation service will continue to provide the airport with comprehensive baggage management, delivering real-time information on baggage status and helping resolve issues quickly and efficiently. In addition, SITA’s BagMessage service ensures on-time departures with a fully managed and secure baggage message distribution system. SITA will implement all platforms and systems for the airport and will manage end-to-end support.

Maneesh Jaikrishna, Vice-President, India and Sub-continent, SITA, said: “BIAL and SITA introduced India’s first passenger baggage reconciliation system at this airport in 2007. Since then, the airport continues to grow quickly and its needs are constantly evolving. Implementing SITA’s latest passenger and baggage management technology will help facilitate that growth by simplifying airport operations and improving passenger flow and efficiency.

“SITA is proud to be a partner to BIAL in pioneering the implementation of the first bag tag printing at self-service kiosks in India.  We will be extending these solutions to 40 other airports in the country.”

Bengaluru, formerly called Bangalore, is known as the “Silicon Valley” of India. Its airport, KIAB, was the first in India, to be constructed through a public-private partnership and in seven years of operation it has experienced significant growth. In March 2015, the airport reported that it now serves more than 15 million passengers, a rise of 19.3% over the previous year. SITA’s world-class systems will go into operation at Kempegowda in June 2015 when passengers will enjoy enhanced self-service.

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  • South India’s busiest airport KIAB in India’s tech hub Bengaluru to use SITA’s tech to manage 15+ million passengers https://ow.ly/MT1gI
  • First self-service kiosks in India that allow passengers to print their own boarding passes and tag their bags https://ow.ly/MT1gI

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Notes to Editors:
About SITA
SITA is the world’s leading specialist in air transport communications and IT solutions. Owned by the industry, SITA delivers solutions to airlines, airports, GDSs and governments over the world’s most extensive communications network. Its portfolio covers every aspect of the industry from managed global communications, to passenger, baggage, flight and aircraft operations, border management and air-to-ground communications. With a presence at more than 400 airports around the world, SITA provides a unique service to its 450 air transport industry members and 2,800 customers in more than 200 countries. In 2013, SITA had consolidated revenues of US$1.63 billion.

SITA’s subsidiaries and joint ventures include SITA OnAir, CHAMP Cargosystems and Aviareto. For further information please go to www.sita.aero.

About Bangalore International Airport Limited

BIAL is a Public Limited Company under the Companies Act formed to build, own and operate Bangalore‘s Greenfield private sector-owned and operated airport – the Kempegowda International Airport, Bengaluru. Private promoters hold 74% (GVK 43%, Siemens Projects Ventures – 26% and Flughafen Zurich AG – 5%) stake in BIAL while the government holds the remaining 26% (Karnataka State Industrial & Infrastructure Development Corporation Limited – 13%, Airport Authority of India – 13%).

Photo caption: Kempegowda International Airport, Bengaluru (KIAB)

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