Amazon lands in trouble again: Hit with consumer complaint over Prime Day endorsements

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Published: July 23, 2019 10:32:35 AM

Washington-based Public Citizen asked the Federal Trade Commission in a letter dated Tuesday to examine the online retailer’s associates program, which is used by Amazon to build word-of-mouth sales on the platform.

Amazon Prime Day 2019, Amazon.com Inc. shoppers, amazon prime day sales,  Costco Wholesale Corp, Walmart Inc, EBay IncAmazon Prime Day, a two-day summer sales event, was started in 2015 to lure new Prime members. (Reuters)

Amazon.com Inc. should be investigated by U.S. regulators over undisclosed paid endorsements on Prime Day, a consumer advocacy group says. Washington-based Public Citizen asked the Federal Trade Commission in a letter dated Tuesday to examine the online retailer’s associates program, which is used by Amazon to build word-of-mouth sales on the platform in exchange for commissions. “When consumers consider an associate’s recommendation for a ‘best buy,’ it is of material interest to them if the associate has a monetary interest in ensuring that the consumer does, in fact, buy,” Public Citizen President Robert Weissman wrote.

The complaint comes as Amazon is facing increasing scrutiny in Washington over whether it’s harming competition. As part of an agreement with the Justice Department, the FTC took responsibility for a potential antitrust investigation into Amazon. The agency enforces deceptive advertising cases against companies.

The Seattle-based company didn’t respond to an email seeking comment.

Also Read: Jeff Bezos in the soup: Amazon workers launch global protest as Prime Day sale begins

Amazon Prime Day, a two-day summer sales event, was started in 2015 to lure new Prime members, who pay monthly or annual fees for shipping discounts and other perks. Under Amazon’s associates program, selected reviewers refer their audiences to products on Amazon in exchange for a commission on subsequent sales. Public Citizen argued they function as endorsers who are paid for the endorsement, which requires disclosure.

Public Citizen said it found numerous examples of Prime Day recommendations like posts on Instagram with no disclosures or inadequate disclosures. It acknowledged some reviews may be genuinely independent.

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