Regulation after consultation with parties concerned: Trai chairman RS Sharma

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Updated: October 17, 2015 3:38:15 AM

Trai chairman RS Sharma tells that he’s confident the compensation mechanism will work smoothly.

Trai call dropsTrai chairman RS Sharma tells that he’s confident the compensation mechanism will work smoothly. (Express photo by Ravi Kanojia)

Trai chairman RS Sharma tells FE’s Rishi Raj that he’s confident the compensation mechanism will work smoothly. Excerpts:

Will the compensation for call drops be restricted to on-net calls or include off-net calls also?
It will include all calls. How will a consumer know which network he’s calling into? However, it will be the responsibility of the network where the call originates to provide the compensation to the consumer.

But how will it be established whether the call dropped because of the fault of the terminating network or the originating network?
These are back-end issues and the operators will have to settle it among themselves and arrive at a mechanism. The network and the technology provides for it and they need to do it. This is the reason they have been given two and a half months’ time, to set things in order.

Will it not see disputes among operators as well as among operators and consumers over whose fault it was? The operators can always say that the call did not drop due to the system but the fault lay somewhere else, maybe the handset.
I don’t see much of such disputes arising but even if they do, there are appropriate forums and mechanisms to resolve them. The regulation has come about after a fair deal of consultation among the parties concerned.
There’s a view that some very low-Arpu customers can misuse the provision.

I think any such fear is misplaced but the cap of R3 a day is for such outliers. As I said, the entire regulation has come through a consultation process. I will also like to add that we did not see any improvement in the rate of call drops in Delhi and Mumbai during our test drive in September though all the operators had promised me that they will do their best and results will be better.

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